Interactive voice response

Carnival Cruise Lines: Increasing Sales Team Efficiency Through Lead Scoring and IVR Table of Contents Introduction 3 SWOT Analysis 4 Lead Scoring 7 Interactive Voice Response 8 Conclusion 9 References 11 Introduction Carnival Corporation & PLC is the world’s largest cruise ship operator, comprised of 100 cruise ships representing 10 cruise lines. The combined companies serve approximately 10 million guests per year, with sailings from ports in North America, Europe and

Today most airports are facing problem in challenges that lie in the ability to respond to respond to the growing requirements of the many departments involved in operation, statistical and financial information. In order to have different department contained with in an airport working in harmony they must link and integrate their resources, people, equipment, facilities and information access the airport’s local and work area network Airport management system has proven to increase financial resources

and make secure the machines & devices. This paper presents a technique for IVR system for industrial control. It will help us to secure high cost machines also we can operate (ON/OFF) the Industrial machines & other Devices by using our interactive voice response (IVR) Systematically. The main advantage of this technique is it can Operate from anywhere and low requirements, in terms of speed, accuracy and memory utilization. The goal is to implement the IVR system to control, security & maintenance

DID calls can reach the intended person quickly with no additional manual routing or need for an operator. Because we are in multiple locations and the need to track employee hours we have implemented an IVR (Interactive Voice Response) system for time and attendance. Interactive Voice Response is a technology that automates interaction with telephone callers. Our organization has digital T1 lines. These lines are connected on one side to the IVR platform and, on the other, to call switching equipment

product of Towards Vision Technologies Private Limited (TVT Pvt Ltd) which is started as a startup in the year 2002. TVT is amongst the leading software product companies of the world providing contact center software and enterprise level software for voice and data applications. C-Zentrix was developed with a vision of creating next-generation, simplified call center technology solution by offering customer engagement center to enable better communication and 360° experience for the end customer. C-Zentrix

Abstract This paper explores three published articles that report on subjects having to do with customer support. Be the relationships online (Internet) and offline (non-Internet) and how they relate to customer service and the help desk environments. The articles have little variance in how they treat and face the subject matter as this is more about the history and thus not a very subjective topic. This paper examines these three works in relation to each other and to show how customer service

This paper explores three published articles that report on subjects having to do with customer support. Be the relationships online (Internet) and offline (non-Internet) and how they relate to customer service and the help desk environments. The articles have little variance in how they treat and face the subject matter as this is more about the history and thus not a very subjective topic. This paper examines these three works in relation to each other and to show how customer service has grown

automation of some of our service we offer to our customers, which include our meter reading department. Communication      PECO Energy offers various types of communication in our organization. The types of communication can range from emails to voice mails depending on the type of information communicated to the timeliness

YouTube Link: Outline of the Speech & Purpose: I’d like to share to my classmates about my personal concept & satire on the different call center agent characters. I. Types of Agents a. “The Hoppers/ Virgins” b. “The Entreprenuers” c. “The Scholars” II. Good Call Center Agents a. ”Miley Cyrus” b. “Optimist” c. “Mr. Google” d. “Ghost Whisperer” III. Bad Call Center Agents a. “Fast and Furious” b. “Part-timers” Write up I’v been encountering hundreds of people everday for many years as a call

the future. I will establish my findings and reasons for selecting the proposed platform from a specific vendor. To determine the best fit for our needs, I will be evaluating the following vendors to narrow my selection from Avaya, Genesys, and Interactive Intelligence. I. Avaya Interaction Center and Contact Center Express Avaya is one of the more well-known and reputable IP Contact Center vendors that are available today. Avaya has been awarded as one of the “Best Reporting, IP Contact-Center,”