be our guest inc essay

"BE OUR GUEST, INC." Be Our Guest Inc., a Boston based company, is a rapidly growing equipment rental company with substantial seasonality in its revenues and profits. In the spring of 1998, the senior management team is reviewing its financial plans in preparation for a meeting with the company's bank. The case provides an opportunity to forecast financial needs and consider the appropriate structure and amount of bank borrowing. � For years the company has been renting party supplies and furniture

Amber Inn & Suites, Inc. Case Recap Amber Inn & Suites, Inc. is a 250 property hotel chain with locations in 10 western and Rocky Mountain States. As a special assistant to the corporation the goal is to prepare a comprehensive analysis with the possibility of establishing a solid base for future growth. (Kerin and Peterson, 2010). This case study will provide a summary and analysis of Amber Inn & Suites, Inc. options and an examination into the company’s strengths, weaknesses, threats

Be Our Guest, Inc. Case Analysis Page 1 INDEX 1. Key success factors & company performance…………………………………………………..3 2. Bank perspective regarding the performance…………………………………………………..7 3. Bank financing perspective at the end of 1998……………………………………………….10 4. Management perspective regarding the bank financing………………………………….13 5. Exhibit 1 – Annual Income Statements (1994-1997)………………………………………17 6. Exhibit 2 – Annual Balance Sheets (1994-1997)……………………………………………..18 7. Exhibit 3 – Quarterly Income

Culver’s restaurant’s mission statement is short and sweet: “Every guest who chooses Culver’s leaves happy” (MissionStatements, 2009). When I first read this, all I could think was “Is that really a mission statement?” I’ll admit, I was skeptical that I would find anything to clarify and expand on it when I went to their website. But just after reading the page titled “Our Story”, I was convinced. On their website, the page titled “Our Story” tells just that – how the restaurant was started. It talks

Build-A-Bear Workshop, Inc. is the first leading and largest global company that offers an interactive make-your-own teddy bears and other stuffed animals. This company is a true innovation in the retail industry. “Innovation is not a one-time event, but a process that must be continuously managed, measured and carried out in all a company’s products, services and business functions” (Knowledge Wharton). Innovation can also mean developing and improving the next new technologies. The key point of

Strategic Marketing Problems. Cases and Comments, Eleventh Edition Chapter : Case: Amber Inn & Suites, Inc.* ISBN: 9780131871526 Author: Roger A. Kerin, Robert A. Peterson copyright © 2007 Pearson Education Case: Amber Inn & Suites, Inc.* *This case was prepared by Professor Roger A. Kerin of the Edwin L. Cox School of Business, Southern Methodist University, as a basis for class discussion and is not designed to illustrate effective or ineffective handling of an administrative situation

oversees the Front Office Team which is the direct connection between the Guest, hotel, and the extensive departments within the hotel. The coordination of reservations and room assignments in addition to orchestrating valet and concierge staff help to complete an effective team approach in providing superb Guest service. Communication and teamwork are paramount in providing the Guests with an excellent experience. Guest impressions drive the success of the Hotel; as pointed out in Hcareers by

“For our business to grow, our people also need to understand and embrace the wide variety of cultures that we increasingly encounter across our brands and store locations” (Gap Inc.).That was stated on Gap Inc. website and is very well said. That is such a strong message. Diversity can be defined in many ways by many people. I think it is how someone looks at someone’s gender and race. On Gap Inc. website, they have a special tab taking about diversity. “At Gap Inc. inclusion and equality is woven

Chapter two of Be Our Guest focuses more in depth on guestology. It breaks it down into the different components that make it up, called the guestology compass. Disney makes every effort to know their guest, by actually knowing them they can determine who is not coming to their park. Demographics is known as factual knowledge of guest. The point of demographics is figure out who you are targeting and know what they are coming for and to also figure out who you are not targeting. It’s a good way

to their guest every need. Regardless of what scale or specialty the organization is, mastery of hospitality management is essential to its success. To understand how to master the guest experiences, one must first define hospitality management, then experience firsthand their enterprise from the experience of the guest. Below is an example of a recent stay my wife and I had at the Palms Place resort and how it