When Apple introduced its mobile payment system in 2014, the company was looking to leverage the popularity of its iPhone by adding more functionality and convenience for millions of customers. With Apple Pay, iPhone owners and Apple Watch wearers first enter their credit- or debit-card information, which Apple confirms with the banks. Once this information is on file, Apple creates a digital “token” that will be electronically transmitted to the retailer when an iPhone owner pays for something. To complete a purchase, the customer simply waves the phone or taps it at the checkout, uses the iPhone’s Touch or Face ID security to activate Apple Pay, and the phone instantly transfers the token as payment.
Even though Apple Pay offers consumers the benefits of convenience and security, Apple knew it wouldn’t succeed without a large network of retailers, restaurants, and other businesses agreeing to accept its mobile payments. Among the earliest businesses to sign up with Apple was McDonald’s, which agreed to honor Apple Pay in its 14,000 U.S. restaurants and drive-through locations. “We serve 27 million customers every day. This is a clear and compelling business opportunity for us,” explained McDonald’s chief information officer. Compared with cash transactions, Apple Pay transactions cost McDonald’s a few pennies more to process because of bank fees. Yet the fast-food giant was willing to sign on because it saw competitive advantage and profit potential in wooing iPhone users interested in speedy checkout.
Another early business supporter was Walgreens, the nationwide drug-store chain with 85 million customers enrolled in its frequent-buyer rewards program. Walgreens sells snacks, household products, and health and beauty items in addition to health-care products. Not only did Walgreens agree to accept Apple Pay at its checkout counters, but it was also the first U.S. retailer to add its rewards program to Apple Pay’s easy sign-on system. As a result, Walgreens’ customers tap twice at the checkout, once to activate the rewards account and display their savings, the second time to process the actual payment. By deciding to honor Apple Pay, Walgreens said it was “enabling a simple and convenient customer experience.”
Several hundred thousand businesses had signed on to participate by the time Apple Pay launched in October 2014. Apple’s ongoing efforts to increase business participation paid off: Eighteen months later, the network of participating businesses topped 2 million, and major companies like Starbucks, Domino’s, and Crate & Barrel were preparing to participate. Eyeing international expansion, Apple also initiated talks with banks in China to bring Apple Pay to millions of iPhone users there. Today, Apple Pay is accepted at more than 50 percent of all U.S. retail locations and in many retail stores in twenty countries.
Even though more consumers are making more mobile payments year after year, not every U.S. retailer is willing or able to work with Apple Pay. Some aren’t satisfied with the amount of consumer information that Apple Pay shares with participating merchants. Others would have to upgrade to new checkout technology for Apple Pay. Still others are locked into exclusive mobile payment deals with competing services.
Today, mobile payments represent a small fraction of all purchase transactions, dwarfed by cash as well as by credit and debit payments. And Apple Pay faces strong competition from Google, Samsung, and others operating in the mobile-payment market. To remain a leader, Apple will have to keep signing more participating businesses and showing consumers the benefits of paying by iPhone or Apple Watch whenever they make a purchase.
Which of the four categories of business markets is Apple Pay best suited for, and why?
Want to see the full answer?
Check out a sample textbook solution- Interest on sales made through credit card is recorded as. a. Dr Account receivable Cr Interest b. Dr Interest Cr Account receivable c. Dr Sales Cr Interest d. Dr Interest Cr Salesarrow_forwardwhat is objective of mobile banking services ?arrow_forwardSWIFT's 'smart card technology': Multiple Choice increases the likelihood of electronic fraud. adds additional security by sending secret information through mail. disguises the identity of the receiver. automates the process by which banks exchange authentication keys.arrow_forward
- Obtain and review a credit policy and procedures document from any selected financial institution. Review the contents and write a critique on the three key areas addressed in the policy. Highlight any one area which you think was not properly addressed, making two recommendations for improvement of the document, the policy and proceduresarrow_forwardThere are several categories of e-business, for example B2B, B2C. Which of the following best describes ‘Buy side’ as an e-business? It focuses e-commerce on transactions between a purchasing entity and its vendor. It focuses on the transactions between a purchasing entity and its customers. This is where consumers use sites that allow them to select from several buyers. This is where a business is able to place an order directly into a supplier’s information system.arrow_forwardThe debtor-creditor relationship is one where the customer instructs the bank to act on its behalf in a specified transaction (e.g. to buy or sell shares, Bonds or Treasury Bills) Question 3Answer True Falsearrow_forward
- Describe the dangers associated with certain internet transactions including credit card data.arrow_forward) Explain the difference between: Treasury bills Certificates of deposits Commercial paper Please answer fast.arrow_forwardGive ways to secure your personal account, especially credit cards when purchasing online.arrow_forward
- Do you think that eliminating or limiting the amount of deposit insurance would be a good idea? Explain your answerarrow_forwardDescribe the transfer risk control strategy. Provide an example of using this strategy to reduce the risk associated with an organization's email system.arrow_forwardWhich one of the following functions that goldsmiths performed was most important in the development of modern-day fractional reserve banking? Goldsmiths stored gold for people in their vaults. Goldsmiths issued paper receipts to people who stored gold in the goldsmiths’ vaults. By issuing additional paper receipts, goldsmiths made loans to people who did not necessarily have gold deposits. The paper receipts issued by the goldsmiths were accepted by merchants as a means of payment.arrow_forward
- Principles Of MarketingMarketingISBN:9780134492513Author:Kotler, Philip, Armstrong, Gary (gary M.)Publisher:Pearson Higher Education,MarketingMarketingISBN:9781259924040Author:Roger A. Kerin, Steven W. HartleyPublisher:McGraw-Hill EducationFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
- Marketing: An Introduction (13th Edition)MarketingISBN:9780134149530Author:Gary Armstrong, Philip KotlerPublisher:PEARSONContemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning