Concept explainers
Explanation of Solution
UPS:
UPS (United Parcel Service) is an American multinational packaging service company, which uses automated package-tracking system to pick-up and delivers packages in more than 220 countries.
Business objective addressed by the UPS
The strategic business objective of the UPS is to provide best services to customer at very low cost. UPS spends in millions to provide and maintain best customer service.
UPS fends off competition from FedEx and U.S. Postal System and still being the leadership in package delivery service using more advanced information technological systems.
New products to improve business:
Web Based Post Sales Order Management System (OMS) to manage global services. This system is enabled to ship critical parts such as medical equipment, aerospace and high-tech electronics...
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Chapter 1 Solutions
EBK ESSENTIALS OF MIS,
- When it comes to global business, what precisely is an IMIS and what does it do?arrow_forwardWhat are the primary goals of Customer Relationship Management (CRM) in a business context?arrow_forwardWhat hardware and software technologies are necessary for a customer relationship management system to be deployed?arrow_forward
- Why are information systems so important for today's corporate operations and management?arrow_forwardHow does strategic influence day-to-day business operations? Why is it important for systems analysts to understand a company’s strategic plan?arrow_forwardHow does CRM software help organizations manage customer interactions and data?arrow_forward
- What are the required technologies (hardware and software) that must be deployed in a customer relationship management system?arrow_forwardHow are organizational information systemsrelated to company strategy? How does strategy affect the information systems a company develops and uses?arrow_forwardWhat is business process management?arrow_forward
- How do organizations align their system management strategies with their overall business objectives and goals?arrow_forwardWhat exactly is an international marketing information system (also known as IMIS), and what are its primary functions?arrow_forwardWhy does a company's having a large number of various information systems from which to pick provide a challenge for the business? What are some potential approaches that may be used to resolve these issues?arrow_forward
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