Your job as the facilitator in leading a journey mapping workshop is to keep the conversation squarely focused on the customer. Which of the following identifies the "I" statements from the customer perspective? The Post-it journey Customer needs Thinking/feeling/doing Journey phases

Your job as the facilitator in leading a journey mapping workshop is to keep the conversation squarely focused on the customer. Which of the following identifies the "I" statements from the customer perspective? The Post-it journey Customer needs Thinking/feeling/doing Journey phases

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Your job as the facilitator in leading a journey mapping workshop is to keep the conversation squarely focused on the customer. Which of the following identifies the
"I" statements from the customer perspective?
The Post-it journey
Customer needs
Thinking/feeling/doing
O Journey phases
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