Practical Management Science
Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Your job as the facilitator in leading a journey mapping workshop is to keep the conversation squarely focused on the customer. Which of the following identifies the
"I" statements from the customer perspective?
The Post-it journey
Customer needs
Thinking/feeling/doing
O Journey phases
Submit
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Transcribed Image Text:Your job as the facilitator in leading a journey mapping workshop is to keep the conversation squarely focused on the customer. Which of the following identifies the "I" statements from the customer perspective? The Post-it journey Customer needs Thinking/feeling/doing O Journey phases Submit
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