Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
expand_more
expand_more
format_list_bulleted
Question
Expert Solution
arrow_forward
Step 1
From the above given information,
9 customers arrive in the queue and takes at about 3 minutes to get in and out of the coffee shop.
Money spent by a customer =
Arrival rate,
Thus the arrival rate is 180 customers per hour.
Step by stepSolved in 2 steps
Knowledge Booster
Similar questions
- Bob runs a car oil change shop. His oil change crew can change the oil of a car in 10 minutes on average. Since he has only 1 oil change crew working on 1 oil change pit, only 1 car is processed at a time.Cars arrive at his oil change facility at the rate of 5.45 cars per hour. Assume the arrivals are Poisson distributed and the oil change service times by his crew follow an exponential distribution. Bob, after taking a class, has become interested in automation. He is thinking of investing in an automated robotic oil change unit that can replace his current crew. Bob learns that this automated robotic oil change machine takes precisely 10 minutes on every car to change the oil (i.e. there is no variability in this service time). Bob is a bit disappointed that this robotic oil change unit on average does not appear to be faster than his crew. Bob wants to reduce the customer waiting time at his shop. He wants you to help him figure out if the robotic oil change unit can reduce…arrow_forwardAn M/M/1 queueing system has that customers arrive to it at a rate of 5 per hour, i.e., its interarrival times between two consecutive arrivals follows an exponential distribution with parameter 5 per hour. This question will ask you to evaluate two options for designing the server in the system. Both options for the single server provide the same service for the customers in the queueing system but they cost different amounts to implement. In addition, the total costs of the queuing system are the implementation costs plus the customer costs. Currently, the customer costs are $100 per hour per customer in the queueing system. In comparing these options, it costs us $100 per hour per customer in the queueing system. (a) The first option for the server is one that has a service time that follows an exponential distribution with mean 10 minutes. Determine L, W, Lq, and Wq for this system. (b) The second option for the server is one that has a service time that follows an…arrow_forwardThe manager of a bank wants to use an MyMys queueingmodel to weigh the costs of extra tellers against the costof having customers wait in line. The arrival rate is 60customers per hour, and the average service time is fourminutes. The cost of each teller is easy to gauge at the$11.50 per hour wage rate. However, because estimatingthe cost per minute of waiting time is difficult, the bankmanager decides to hire the minimum number of tellersso that a typical customer has probability 0.05 of waitingmore than five minutes in line.a. How many tellers will the manager use, given thiscriterion?b. By deciding on this many tellers as “optimal,” themanager is implicitly using some value (or some range of values) for the cost per minute of wait-ing time. That is, a certain cost (or cost range) would lead to the same number of tellers as sug-gested in part a. What is this implied cost (or cost range)?arrow_forward
- At rush hour, two people per second step onto an escalator. The escalator takes30 seconds to bring a person from the bottom to the top. How many people are on theescalator during rush hour?arrow_forwardA crew of mechanics at the Department of Transportation garage make minor repairs to snowplows during the winter. The snowplows break down at an average rate of 5 vehicles per day and breakdowns are distributed according to the Poisson distribution. The mechanic can service an average of 8 vehicles per day with a repair time distribution that approximates a negative exponential distribution. Assume an 8 hour day. What is the expected average number of snowplows in the garage (waiting for repair and being repaired)? 5 1.04 1.67 8arrow_forwardIn an M/M/1 queueing system, the arrival rate is 7 customers per hour and the service rate is 12 customers per hour. Note: Round your answers to 3 decimal places. What is the probability that the server will be idle? What is the probability of having exactly 4 customers in the system? What is the probability of having 4 or fewer customers in the system?arrow_forward
- Marty's Barber Shop has one barber. Customers have an arrival rate of 2.2 customers per hour, and haircuts are given with a service rate of 4 per hour. Use the Poisson arrivals and exponential service times model to answer the following questions: What is the probability that one customer is receiving a haircut and two customers are waiting? If required, round your answer to four decimal places.P3 = fill in the blank 4 What is the probability that more than two customers are waiting? If required, round your answer to four decimal places.P(More than 2 waiting) = fill in the blank 5 What is the average time a customer waits for service? If required, round your answer to four decimal places.Wq = fill in the blank 6 hoursarrow_forwardIn a queueing system, customers arrive once every 3 hours (standard devlation = 4) and services take 2 hours (standard deviation = 6.2). (Do not round intermediate calculations. Round your answer to three decimal places.) What is the average number of customers in the system? customersarrow_forwardA proposal has been presented to the government of Newfoundland and Labrador that would build a new section of highway which would provide improved access for residents of a remote coastal area near Bonavista. The highway would be 16 kilometres in length. The initial proposal called for 7 toll booths, each staffed by an employee. But a subsequent proposal recommended replacing the employees with machines. Many factors must be considered because the intended employees are unionized. However, one of the government's concerns is the effect that replacing the employees with machines will have on the times the drivers spend in the system. Customers will arrive to any one toll booth at a rate of 9 per minute. In the exact-change lanes with employees, the service time is essentially constant at 5 seconds for each driver. With machines, the average service time would still be 5 seconds, but it would be exponential rather than constant, because it takes time for the coins to rattle around in…arrow_forward
- Assume trucks arriving for loading/unloading at a truck dock from a single server waiting line. The mean arrival rate is three trucks per hour, and the mean service rate is five trucks per hour. Use the Single Server Queue Excel template to answer the following questions. Do not round intermediate calculations. Round your answers to three decimal places. What is the probability that the truck dock will be idle? What is the average number of trucks in the queue? truck(s) What is the average number of trucks in the system? truck(s) What is the average time a truck spends in the queue waiting for service? hour(s) What is the average time a truck spends in the system? hour(s) What is the probability that an arriving truck will have to wait? What is the probability that more than two trucks are waiting for service?arrow_forwardIn improving services to consumers, Limited Company Prima conducted a study of the queue time spent by consumers during the payment process with one available payment service.The average arrival of consumers in 1 hour is 8 consumers, while every hour the number of customers who can be served is 10 consumers. Count: a. The average length of time the customer is in the storeb. Average number of consumers who are being servedc. If the waiter fee is 500 and the subscription fee is waiting for 100, calculate the hourly amountarrow_forwardA mom and pop car wash with 1 drive through lane gets an average of 4 cars per hour, with a Poisson distribution. The washing and drying process has a mean of 12 minutes, M= exponentially distributed, and a car cannot enter the lane until the car in front of it is finished drying (there can only be one car in the lane at one time). Due to the location, there is only space enough to hold 5 cars in line waiting to get washed. However, they rent space from the empty lot next door that is large enough to hold as many cars as needed. They decided to rent a section that will hold only 3 cars. a) If they decide to rent a section that will hold 3 cars, what will you solve for to determine the probability that they will still turn cars away? b) They promise each customer their money back ($10) if it takes longer than 30 minutes to get their car washed (from the time they enter). They are open 8 hours per day. How much money can they expect to give away per day?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.