You are composing a message that the receiver will find controversial. Which of the following would not be an effective strategy for developing the content? connect to the receiver using phrases like “surely you realize” and “I’m sure you agree” use neutral words to reduce the emotional response explain the contextual factors to provide background information rely on facts that can be supported with data

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A listening response in which you restate in your own words, what you think someone just said to you is called? 1 O Silent listening O Advising Paraphrasing Analyzing

Which of the following are important interactive communication skills? Questioning Listening Image Voice tones All of the above

Which is NOT a barrier to communication O the receiver O the environment O the sender using active listening skill

Situation 3 You are the owner of a small business and one of your managers is arrested for fraud. Determine the audience(s) you will need to contact to explain this situation.Analyze the dimensions of the context, whether physical, social, chronological or cultural, that could affect whether the desired message is carried.What is the most appropriate channel and means of communication to work with this situation? Because?Write a letter with at least 3 paragraphs with the content that this communication would have, which is based on the channel and the selected means of communication.

Senders try to clarify the emotional tone of their messages by using expressive language and capital letters or quotation marks. A True False

Which of the following is the characteristic of open-ended questions? A. often requires probing B. respondents get to reply in their own words C. answers based on respondent's frame of reference D. can be used to interpret closed-ended questions E. all of the above are characteristic of open-ended questions

Why should business writers strive to use short, familiar, simple words? Does this "dumb down" business messages? answer must be at least 100 words.

Which statement is most accurate concerning messages in public speaking? A. They're essentially composed at the moment of utterance. B. They include verbal signals but not nonverbal signals. C. Their messages have nothing in common with conversational messages. D. Their organization helps listeners remember what was said.