You are a manager at a factory located in a Chicago suburb. The majority of employees are minorities, some African American, some Hispanic, some Asian, some European. Almost never do the employees become managers. Some are immigrants to the U.S. and English is not some of the workers first language. The supervisors are some white Americans and some African Americans and all supervisors speak English. In order for the workers to fulfill orders, the supervisors communicate the specifics of the orders. In a recent study of productivity rates, it was shown that production has been slowing, that is, the number of orders and units per order, has been declining, by 20 or more percent in the last two years. Also, turnover has increased, as more employees have left the company to work other places. You are tasked with conducting a needs analysis to see if there is training or development of the employees which will improve the situation. What are the major areas you will investigate, that is what information do you need to know to get to the bottom of things, and how would you get this information?

You are a manager at a factory located in a Chicago suburb. The majority of employees are minorities, some African American, some Hispanic, some Asian, some European. Almost never do the employees become managers. Some are immigrants to the U.S. and English is not some of the workers first language. The supervisors are some white Americans and some African Americans and all supervisors speak English. In order for the workers to fulfill orders, the supervisors communicate the specifics of the orders. In a recent study of productivity rates, it was shown that production has been slowing, that is, the number of orders and units per order, has been declining, by 20 or more percent in the last two years. Also, turnover has increased, as more employees have left the company to work other places. You are tasked with conducting a needs analysis to see if there is training or development of the employees which will improve the situation. What are the major areas you will investigate, that is what information do you need to know to get to the bottom of things, and how would you get this information?

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter15: Managing Quality And Performance

Section: Chapter Questions

Problem 4AL

See similar textbooks

Similar questions

Mr. Arif is an employee of Al Maha Manufacturing; his duty is supervising, deciding the work time-table, giving orders and instructions to workers for their work duties. Identify the level of management of Mr.Arif. a. Top-level b. Lower-level c. Middle-level d. None of options given
Deciding the work time-table and giving orders and instructions to workers for their work duties are done by: a. Top-level management b. None of the options O. Lower-level management O d. Middle-level managment
As a Supervisor for Carmichael Construction Ltd., you oversee all jobs that are happening out of town. The radios must be sturdy and effective for communication up to 1 km apart, have holsters and hold a battery charge for a minimum of 8 hours. Write a memo-style recommendation report to the owner of Carmichael Construction Ltd., Joseph Carmichael. Joseph Carmichael is aware of the need, has requested the recommendation report, and is ready to get the radios for you. He also considers you the expert on the topic.
Write a Report on topic of As a senior assistant in the Personnel Department of your company, you have been asked by the Managing Director to submit a report on one of the temporary employees. The report should include comments on the employee’s performance, and state whether you would recommend him/her for a permanent position. in the company. Your report should have a minimum of 5 subheading
Professionalism in the Workplace: As the manager of a large organization, you have notice that some employees are lacking professionalism in the workplace. You feel it is important for employees to project professionalism in the workplace because it increases team moral and organization's goals. The problem is that your company has no policy in place, and you feel that the company needs to implement a professionalism in the workplace policy. Your task: Choose a company you are familiar with and prepare a memo explaining why a professionalism in the workplace policy is necessary for all employees. In the memo, outline the organizations expectation of professionalism and decide what action you want. Address the memo to all employees.
Supervisor with a manager. You are the manager of a department at the local shipyard. You have 7 supervisors that work for you and run the day-to-day operations of your six divisions. One of your supervisors continually disrupts planning meetings to discuss personal problems within their division. They dominate the meeting time and often no one else gets to talk. You have talked to him and counseled him several times about the proper time and place to discuss the specific division and worker problems. Your friend (a manager of another department) recommends that your move the supervisor to a less challenging division or have the meeting without him. What are you going to do? How? Why? Discuss the key elements of positive and proactive communications that are missing in the scenario and any other aspects of the situation you feel need to be corrected (and why). Also, complete any tasks within the scenario
Scott, COO for Barcelona Restaurant Group, says he has a three-step process for hiring potential managers. After an interview, he sends each candidate on a "shop." This involves visiting one or two Barcelona locations and spending a $100 allowance on food. Afterward, each candidate writes an essay about the experience. If the candidate proceeds to the third step, Scott asks them to work a shift as if they have worked for Barcelona for six months. For Scott, this process acts much like a: quality-of-fill metric. yield ratio. O employee profile. O realistic job preview.
3. Mr. Respicio is the unit head of the finance department. He noticed that one of his disbursing officers, Paul has been habitually coming to the office 5-10 minutes late. Mr. Respicio tolerated him at first, but when he noticed this somehow affected his performance, he gave him a memo on his habitual tardiness. Paul showed improvement the following days, but was late again after a week. A. What is the flow of communication between Mr. Respicio and Paul? Support your answer. B. If you were Mr. Respicio, what will you do next? How will you communicate to Paul? What do about his behavior? you think
Prompt: You are the HR Manager for a consulting company that creates training materials for Fortune 500 organizations. The organizational structure consists of several executive directors, six training directors, consultants who work in one of six departments, and six administrative staff. The administrative staff are divided between the six training departments and report directly to their respective director. The training directors are very unhappy with the work that the administrative staff is producing. They feel that the quality is unsatisfactory and the work is not being completed in a timely manner. As a result, the training directors are doing much of the administrative work themselves and the administrative staff is sitting idle. The administrative staff has not been disciplined for their performance, but the tension within the company is growing. The administrative staff complains that they are bored and have begun to spend most of their work hours engaging in personal…
Prompt: You are the HR Manager for a consulting company that creates training materials for Fortune 500 organizations. The organizational structure consists of several executive directors, six training directors, consultants who work in one of six departments, and six administrative staff. The administrative staff are divided between the six training departments and report directly to their respective director. The training directors are very unhappy with the work that the administrative staff is producing. They feel that the quality is unsatisfactory and the work is not being completed in a timely manner. As a result, the training directors are doing much of the administrative work themselves and the administrative staff is sitting idle. The administrative staff has not been disciplined for their performance, but the tension within the company is growing. The administrative staff complains that they are bored and have begun to spend most of their work hours engaging in personal…
Choose one particular job position and conduct a Job Analysis on that job. After doing the Job Analysis, try to make a job description and job specification of the particular job title being analyzed.
Unfortunately, some managers within organizations purposefully make an employee’s situation miserable with direct intent to force the employee out. This is due to many circumstances such as collective bargaining agreements where a union is represented, specific contract language, or tenure policies. Because of these elements, many managers aren’t able to terminate under regular conditions and will sometimes commit themselves to unethical practices. How can HR minimize unhealthy and potentially illegal situations like this? HR is the sole representative during any legal proceeding and bears the burden of proving guilt for the company. HR is able to conduct frequent investigations ensuring they enforce appropriate conduct within the business. HR plays a dual role in advocating on behalf of employees and also acting as a representative of the company. A good HR professional must leverage company resources while watching out for the individual. HR is able to review comments from…