Write down 10 times that you notice a situation that you think you can improve (may result in the development of either a product or service). For example, my kids are tracking lots of dirt into the house, so I’m spending too much time hauling around my vacuum cleaner. Potential products for this situation could be self-cleaning shoes, better doormats, improved vacuum system, auto cleaning flooring in front of door, etc.

Write down 10 times that you notice a situation that you think you can improve (may result in the development of either a product or service). For example, my kids are tracking lots of dirt into the house, so I’m spending too much time hauling around my vacuum cleaner. Potential products for this situation could be self-cleaning shoes, better doormats, improved vacuum system, auto cleaning flooring in front of door, etc.

MARKETING 2018

19th Edition

ISBN:9780357033753

Author:Pride

Publisher:Pride

Chapter13: Services Marketing

Section13.2: American Express Delivers Service With Calls, Tweets, And Apps

Problem 2C

See similar textbooks

Similar questions

The purpose of a Business Impact Analysis (BIA) is to determine: Choose the correct answer? The cost to repair a failed system The extent of a disaster's damage Critical business processes that must be maintained How often an incident will occur
A company concluded that maintenance costs of running the company was too high. Discuss at least 5 ways to keep the company profitability, citing practical examples.
Which is the correct definition of value added? Group of answer choices The amount your customer is willing to pay for your product or service The amount of value to your customer realized by using your product or service The price your customer would be willing to pay if you had just one competitor The price you charge minus your cost to deliver
a bread manufacturer relies on maintenance employees to keep its rather quite old production equipment for their operation. Whenever the equipment breaks down, the maintenance team is able to repair the equipment quickly. However, they are less effective at avoiding these breakdowns and cannot predict when the equipment will break down. The maintenance group has modified the equipment over the years and, in any event, the manufacturer of the equipment is no longer in business. The maintenance employees teach each other how to repair the equipment, but have refused to document any of this information (saying that it is too difficult to document these details). The company owner has thought about firing the maintenance staff unless they document the maintenance procedures, but realizes that there is no one else who can repair the equipment. Discuss or explain the sources or types of power and contingencies (moderator) of power among the maintenance employees in this situation.
As the health and safety adviser, you want to improve manual handling safety. To do this they need to proactively monitor the activities. Justify all leading indicators that would help a construction company to achieve this.
The gap theory measures A.levels of satisfaction by comparing the service received to the service that was expected B.satisfaction or dissatisfaction by measuring the gap between the service a customer received and the service that was expected. C.service quality by evaluating the level of performance of the service provider and the level of satisfaction with the service encounter D.service quality by measuring the gap between the service a customer received and the service that was expected.
A business model enables the analysis of future scenarios. Select one: O True False
Perkins Company has been experiencing lost sales and high returns recently, so they decided to undertake a comprehensive quality program. Here are factors being considered: Finished products need to be inspected before shippingEstimated cost: $45,000 Production equipment needs upgradingEstimated cost: $400,000 Perkins knows that if it undertakes this program, it will be able to reduce warranty repair costs by $25,000. They also know they will be able to avoid lost profits by retaining customers, but they cannot quantify that benefit with any degree of precision. Should Perkins go ahead with the quality program? A) Yes, they should, regardless of any other considerations. B) No, they should not. C) They should, only if the benefit of avoiding lost profits is estimated to be over $420,000. D) They should, only if the benefit of avoiding lost profits is estimated to be over $445,000.
Bats. It’s generally believed that baseball players can hitthe ball farther with aluminum bats than with the traditionalwooden ones. Is that true? And, if so, how much farther?Players on your local high school baseball team have agreedto help you find out. Design an appropriate experiment.
Summarize this statement: We all know that the first factor that the customer is looking for before buying the product is the quality of the goods. If the company decided to use low-cost materials in order to reduce the total cost of goods sold and for them to lift up the net income, then it will only result to a negative outcome. The firm might produce poor quality goods which affect the firm’s operation of sales and give them a big burden especially in the cost of too much repair and maintenance of the poor-quality goods. Defective products may arise and increase the rate of loss which is a way more expensive for the firm to handle. Maybe today’s sales increase, but it will affect the next sales of the company since customers might not be satisfied anymore with the products and services that the company offers. The customer will avail new products to other manufacturing companies that pass in their standards then it is a big loss for the income of the firm. It is better if they…
Thinking of a manufacturing company, how might probability be a part of their quality control? Which companies might consider more outcomes as “unusual” based on the sensitivity of what they produce? Why? short answer please
Explain the principles and work processes in ISO 30001/31000 in minimizing business risk!