With the aid of diagram, discuss ergonomics and its impacts on an employee as well as on the business organization. Propose a brief ergonomic policy for an organization that has contracted you as a consultant
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With the aid of diagram, discuss ergonomics and its impacts on an employee as
well as on the business organization. Propose a brief ergonomic policy for an
organization that has contracted you as a consultant
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Solved in 2 steps
- Evaluate the relationship between the housekeeping department and other departments in the hotel to provide effective quality accommodation servicesWhat are the traditional measures for meeting customer needs? What are the major limitations to these measures?Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.
- The manager of Perrotti’s Pizza collects data concerning customer complaints about delivery. Using the data in the table below, Draw a Pareto chart to identify potential causes of complaints.Construct a check sheet and pareto chart for your organisationThe American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
- Explain what is meant by the term overproducing when discussing customer satisfactiond) Prepare the scatter diagram and insert the trendline or line of best-fit. Use a scale of 2 cm to represent 1,000 units on the x-axis & 2 cm to represent $50,000 on the yaxis.e) Using the line of best-fit, determine the company’s fixed cost per month and the variable cost per unit. (Use 0 & 5,000 units.)Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?
- Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question How would you suggest that the process of business process improvement outlined in this case study could be improved further?a/Briefly design a survey with three questions to identify the most important attributes when customers are choosing a coffee shop and how they would rank the importance of the attributes. b/ explain how you would analyse and interpret the data for the three questions designed.Which of the Seven QC Tools would be most useful in addressing each of the following situations? Explain your reasoning. d. A contracting agency wants to investigate why they had so many changes in their contracts. They believe that the number of changes may be related to the dollar value of the original contract or the days between the request for proposal and the contract award. e. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.