Which of the following statements is correct as far as the definition of a service blueprint is concerned?a. A service blueprint is a special form of a user-interaction decomposition.b. A service blueprint distinguishes between customer actions, onstage actions, backstage actions, and support processes.c. Both of these statements are correct.d. None of these statements is correct.

How are facial datasets (databases) typically populated? (MC - select all the answers that are true) A.Sonic frequency and ultrasound prole scanning. B. Image scans from a portrait or passport photo. C.CT Facial Scan. D. Facebook, Twitter, LinkedIn, Instagram proles. E. X-ray facial scan. F. Infrared Facial Scan used along with facial algorithms. G. Scraping Social Media sites such as Flickr. H. Apple's Face id or similar Facial Scanning applications on mobile phones.

Which of the following is not a function of marketing’s value creationprocess? a. Capturing value b. Delivering value c. Communicating value e. Exchanging value All of these are part of marketing’s value creation process.

Which of the following is TRUE at the highest level of employee involvement?   a The entire decision-making process is handed over to employees. b Employees tend to disagree with each other regarding the preferred solution. c Specific employees provide information to the management, and management makes the recommendations. d Participation involves asking employees for information.

O False When you tell a story in a presentation, it should be easy to remember. True False The fundamental challenge of dashboard design is ensuring that the organization has access to the latest web browsers." True

Which of the following statements is true? a. Some payments are not categorized as expenses b. All expenses are paid sooner or later c. All payments are considered expenses

Which of the following limits adoption of a new innovation or intervention? OA. Unified, centralized decision-making organizational structure B. Active, multicomponent dissemination strategies OC. Large absorptive capacity of staff for new knowledge OD. Proximal, observable benefits for users

A program champion is   Multiple Choice   A. the person within an organization who is assigned the responsibility of taking a program from conception to deletion.   B. a person in an organization who is the “product figurehead” for a new-product development cross-functional team.   C. a single product within the product line that carries the other products in the line “on its back.”   D. a sports figure or celebrity, who serves as a company spokesperson for a new product.   E. a person who is willing and able to “cut the red tape” to move a program forward.

Emily wants to purchase a new computer. She is unsure about what hardware and software she will need. As a result, she has begun asking for advice from friends and relatives. In addition, she has talked to several computer salespeople and has looked at some websites. Emily is engaging in A. problem recognition.                      B. an internal search.                            C. an external search.                        D. a purchase task.                             E. the creation of an antecedent state.

evaluate. refers to the degree to which a study accurately assesses what the researcher set out to O Validity O Reliability TO Believability O Possibility is the extent to which a survey, test, or measuring procedure yields the same results on repeated trials. O Validity COReliability O Believability O Possibility A is a research method that requires group interviews that are led by a moderator and involves eight to twelve participants. O Focus group O Poll Audit O Advisory Panel A...... ..is research method that evaluates content in print, online, and broadcast material using a systematic and objective procedure that often involves coding of key words and phrases. O Coding Audit O Advisory Analysis Communication Audit O Content Analysis A.... performed at the beginning of a new strategic communication programs provides a thorough analysis of current and historical communication activities. O Coding Audit O Advisory Analysis O Communication Audit O Content Analysis CONDIT Before…