Which greeting best represents a "blue jeans" tone when writing an email to a customer named Luis Contreras? "Hi Luis," "Dear Mr. Contreras," "Hello!" "Hey Luis Contreras,"

"Public and Permanent" means What you put on the public Internet is secure O Everybody can see it, and it will never go away O The internet is cool and you can say what you want O You are protected by the Constitution

Which is NOT a barrier to communication O the receiver O the environment O the sender using active listening skill

Why is reading customers' emails a problem?

A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's friendliness. The dealership should be especially concerned with which determinants of service quality? credibility courtesy security O communication

Which of the following is the characteristic of open-ended questions? A. often requires probing B. respondents get to reply in their own words C. answers based on respondent's frame of reference D. can be used to interpret closed-ended questions E. all of the above are characteristic of open-ended questions

The potential for a customer's email provider to access and analyse their communications could result in significant complications.

Which of the following is true of the Telephone Act of 1991? I. You cannot make calls before 8 a.m. or after 9 p.m. in the local time zone of the customer. II. You are required to provide your name, company name, company address, and phone number. III. Individuals who ask not to be called need to be placed on the company's do-not-call list. IV. You may not send unsolicited ads by the fax machine. II and IV     I and III     I, II, III, and IV     I, II, and III

hough a positive response to claim request would be considered a good news message, the claim request itself would most likely be a Group of answer choices good news message. persuasive message. neutral news message. bad news message. personal news letter

If a customer's email service provider is reading their messages, it could cause a lot of trouble.