Where would you place a drive-in church, a campus food vending machine, and a bar's automatic mixed drink machine on the service system design.matrix?

More details on the Service Process Structuring would be appreciated.

Describe the following characteristics of service? intangible inseparable heterogeneous perishable.

I'm the director of the hospital, and Joint Commission cited my hospital with extended emergency department wait time of 6.5 hours (the national average is 4.7) and  Patient dissatisfaction because of not being treated with respect by the staff.  For the solutions, I came up with 3 recommendations.   Recommendation 1: Fast-Track Area Recommendation 2: Mandated Customer service training  Recommendation 3: urgent care near the emergency department    Discuss how if this is implemented can bring improvement in the Wait-time and patient dissatisfaction in the emergency department in detail