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Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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When you're planning a persuasive speech, how can you make sure that your speech goal is aligned with your audience's attitude, belief, and values?
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- A shipping company that your business started using a month ago regularly inflates its shipping rates, fails to meet scheduled deliveries, and loses packages. You decide to write a letter to the the shipping company to end the business relationship.What are your goals when communicating this message? Check all that apply. Maintain friendly relations.Explain clearly and completely.Project a professional image.Establish an angry tone.Create animosity. Thinking through the entire writing process is especially important when you are delivering bad news. The way bad news is revealed determines how it is accepted. Thus, you should carefully follow the 3-x-3 writing process to be sure that your message is well planned and delivered.Read the scenario, and then answer the question.You are the president of a toy-manufacturing company that has recently discovered its bendable action figures tend to break too easily and present a choking hazard. You need to compose a message to your customers…arrow_forwardThis question is for the subject: Intro to speech communicationsarrow_forwardIf you were asked to design a training program to help managers become better communicators, what would you include in the program?arrow_forward
- In non-verbal communication Pay attention to your non-verbal communication cues during thepresentation. Maintain eye contact with the audience to establish rapport. Use appropriate facial expressions, gestures, and body language toconvey your message effectively. Demonstrate active listening skills by responding to audience feedbackor questions.4. Presentation Delivery Techniques Utilize effective presentation delivery techniques to engage theaudience. Use visual aids (e.g., slides, props) appropriately to support yourmessage. Vary your tone, pitch, and volume to maintain audience interest. Pace your presentation to allow for audience comprehension andengagement.5. Overall Presentation Effectiveness Evaluate the overall effectiveness of your presentation in achieving itsintended purpose. Assess the impact of your communication and presentation skills onconveying your message. Consider the audiences level of understanding, engagement, andpotential action because of your…arrow_forwardAs a manager, discuss ways to prepare how to improve your organization communication skills and how to increase your listening effectiveness.arrow_forwardName a popular speaker who exhibits strong body language. What nonverbal mannerisms do they employ throughout their speeches? How do these mannerisms improve communication?arrow_forward
- what do you think needs the most improvement when it comes to your own public speaking?arrow_forwardWhat are three techniques speakers can use to overcome fear and speak with confidencearrow_forwardIn communicating with others, Why is it important to define your terms? Why is it important to avoid vague and ambiguous language?arrow_forward
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