What are you going to have him do first? Reassure him that, even as bad as it seems, things can get better if he'll change and invite others to change rather than continue to resist changing. Have Justin apologize to the staff and acknowledge that his mistakes with the menu created a lot of the issues with the speed of service and the quality of the food.

Ciccarelli: Psychology_5 (5th Edition)
5th Edition
ISBN:9780134477961
Author:Saundra K. Ciccarelli, J. Noland White
Publisher:Saundra K. Ciccarelli, J. Noland White
Chapter1: The Science Of Psychology
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You'll have to be on top of your leadership game to get Justin to do what he needs to do. What are you going to have him do first? Reassure him that, even as bad as it seems, things can get better if he'll change and invite others to change rather than continue to resist changing. Have Justin apologize to the staff and acknowledge that his mistakes with the menu created a lot of the issues with the speed of service and the quality of the food. Holn luetin realize how his look of Submit Ⓒ

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