What are the six characteristics of a good performance measurement system?

What is “buy-in” when we look at the design and implementation of performance measurement systems?

Describe the goals of a performance standard system as you see them. How must performance standards be used to attain these goals?

How do synthetic benchmarks differ from real-world benchmarks in performance measurement?

What is a balanced score card? What role does the balanced scorecard serve in performance measurement?

Evaluate the principles of Total Quality Management (TQM) and how they can be implemented to improve organizational performance

Explain Performance Dashboards?

In as few words as possible, please define "balanced scorecard." How does it relate to the functioning of a business?

Discuss how a business would use a "balanced scorecard" in evaluating the overall performance of a department or a division?

P7 Analyse how the concept of Total Quality Management and continuous improvement could help in delivering high quality performance within businesses