What are the main activities involved in Quality Planning, Quality Assurance, Quality Control and Quality Improvement?

Which is not one of the goals in total quality management (TQM)?   Question 16 options: a. Achieving customer satisfaction. b. Empowerment of entire workforce. c. Continuous improvement. d. Maximizing profits.

Lusaka Engineering Company (LEC) had actual quality costs for the year ended December 31, 2022, as given below: Cost Element Amount ($) Prototype verification 300,000 Process acceptance 315,000 Product liability 618,750 Recalls 243,750 Retesting 187,500 Rework 375,000 Test labour 360,000 Vendor certification 600,000 At the zero-defect state, LEC expects to spend $375,000 on Prototype verification, $75,000 on Vendor certification, and $50,000 on Process acceptance. Assume sales to be $25,000,000. Required: (a) Prepare a Cost of Quality report for 2022 using the PAF Model. What does this report tell the management of LEC? (b) Prepare a Cost of Quality report for the Zero-Defect State using the PAF Model. Explain why quality costs still are present for the zero-defect state. (c) What if LEC achieves the zero-defect state reflected in the report in part (b), what are some of the implications of this achievement?

In the case that the average measure of quality equals the target, the equation for the process capability ratio is: |USL – LSL| Cp = бо A company's customers need the product to have a quality measure between 2 and 6. The company provides the product with a quality measure having a standard deviation of 1.0. What is the process capability ratio?