United Electric (UE) sells refrigerators for $400 with a one-year warranty. The warranty works as follows. If any part of the refrigerator fails during the first year after purchase, UE replaces the refrigerator foran average cost of $100. As soon as a replacement is made, another one-year warranty period begins for the customer. If a refrigerator fails outside the warranty period, we assume that the customer immediatelypurchases another UE refrigerator. Suppose that the amount of time a refrigerator lasts follows a normal distribution with a mean of 1.8 years and a standard deviation of 0.3 year.a. Estimate the average profit per year UE earns from a customer.b. How could the approach of this problem be used to determine the optimal warranty period?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter11: Simulation Models
Section: Chapter Questions
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United Electric (UE) sells refrigerators for $400 with a one-year warranty. The warranty works as follows. If any part of the refrigerator fails during the first year after purchase, UE replaces the refrigerator for
an average cost of $100. As soon as a replacement is made, another one-year warranty period begins for the customer. If a refrigerator fails outside the warranty period, we assume that the customer immediately
purchases another UE refrigerator. Suppose that the amount of time a refrigerator lasts follows a normal distribution with a mean of 1.8 years and a standard deviation of 0.3 year.
a. Estimate the average profit per year UE earns from a customer.
b. How could the approach of this problem be used to determine the optimal warranty period?

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