A First Course in Probability (10th Edition)
A First Course in Probability (10th Edition)
10th Edition
ISBN: 9780134753119
Author: Sheldon Ross
Publisher: PEARSON
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Two types of customers (Preferred and Regular) call a service center. Preferred customers call with rate 3 per hour, and Regular customers call with rate 5 per hour. The interarrival times of the calls for each customer type are exponentially distributed. If the call center opens at 8:00 AM, what is the probability that the first call (regardless of customers type who calls) is received before 8:15 AM? 

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