Two important features of communication are “listening with your answer running” and using “I” statements to communicate the wishes and needs of the speaker. A.  True B.  False

Complete the table below. Be clear and concise, use complete sentences, and use your own words. Follow standard grammar rules and provide examples where appropriate to support your answers. Risk Management Concepts Definition Give an example of how the concept is used within risk management in health care. Conditions of participation     Accident (medical)     Complaint     EMTALA     HIPAA Health Insurance Portability and Accountability Act (HIPAA), a federal law designed to give patients the right over their health information by allowing them to set rules and limits on who gets to view/receive their health information. A patient’s ex-husband calls to obtain personal health information for a patient. He states his ex-wife asked him to call to obtain her results because she is unable to call. The health care employee reviews the patient’s preferred method of communication and disclosure and verified the patient approved the facility to…

There are five stages of listening. Which is the correct sequence of the first three stages? 1. The stage during which the listener determines the context and meaning of the words that are heard 2. The stage during which the listener hears and attends 3. The stage during which the listener critically assesses the information received from the speaker

8. List three ways that you can demonstrate active listening skills to assist with communications, including client relations.