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MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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Can someone help me explain question two and three?
I don't know how to conclude from the table given.
This is the information they have given me
<Name hotel> has a very good complaint handling the procedure.
Please answer on a scale from 1 (totally disagree) to 10 (totally agree)
Comparison Hotel Paramaribo with Hotel Rio de Janeiro.

Transcribed Image Text:T-Test
Group Statistics
Std. Error
Std. Deviation
N
Mean
Mean
Name Hotel
Good complaint handling
(10-point scale)
Hotel Rio de Janeiro
150
6,86
2,040
167
Hotel Paramaribo
64
4,92
2,762
345
Independent Samples Test
Levene's Test for Equality of
Variances
t-test for Equality of Means
95% Confidence Interval of the
Difference
Mean
Std. Error
Lower
Upper
F
Sig.
t
df
Sig. (2-tailed)
Difference
Difference
Good complaint handling
(10-point scale)
Equal variances
19,775
000
5,697
212
340
000
1,938
1,268
2,609
assumed
Equal variances not
5,056
93,595
000
1,938
383
1,177
2,699
assumed

Transcribed Image Text:1. Formulate Ho and H
1
2. Report the outcome in research terms
3. Explain in own words what the outcome
means
State you conclude with 95% certainty.
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