TQM principles can be linked to ISO 9000 standards through ________. A) process definition B) process improvement C) process management D) all of the above

Explain how unethical business practices degrade the qualityof the experience a customer has with a service or product.How is the International Organization for Standardizationtrying to encourage ethical business behavior?

Which of the following are features of sharp RD designs? A They can only be used when an instrument can be found for C, the assignment variable. B They can be used for exploratory data analysis, but not to try to determine causal relationships. C Treatment status is a deterministic function of C, the assignment variable. D Treatment status is a discontinuous function of C, because no matter how close C gets to the cutoff, treatment remains unchanged until the cutoff is reached.