To reduce the cost to deliver a product or service to consumers, a company must focus on operational efficiency. O sales mix. O competition. O location.

A) What is the concept of “competitive benchmarking? A technique for directly comparing technology and cost-effectiveness of products. A measure of market share in terms of volume sales. A method for assessing a company’s total service quality based on customer perceptions. A strategy to measure the financial strength of competitors in the market.

What is downsizing? A. An integrated approach configuring processes, products, and people to match costs to the activities that need to be performed for operating effectively and efficiently in the present and future. B. A comparison of the quantity of output produced with the quantity of an individual input used. C. The amount of productive capacity available over and above the productive capacity employed to meet customer demand in the current period. D. An organization's ability to achieve lower costs relative to competitors through productivity and efficiency improvements, elimination of waste, and tight cost control.