This effect is concerned with the firm being able to engage with the customer at the right place/time—its ability to do so 24/7 from any location. Select one: Network effect Timeliness Effect Dynamic Effect Connected Effect
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This effect is concerned with the firm being able to engage with the customer at the right place/time—its ability to do so 24/7 from any location.
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- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Four regional less-than-truckload (LTL) carriers handle shipments traveling from Lexington, Kentucky, to Springfield, Illinois. All four companies say that their normalservice time to deliver these shipments is two business days. The four carriers competewith each other on the basis of price and service quality rating, as shown in the following table. The price reported in the table is the (nondiscounted) cost per hundredweight(cwt) of sending a 600-pound shipment from Lexington to Springfield at freight class70. The service quality rating measures a carrier’s loss and damage record and goesfrom 0 (poor quality) to 100 (high quality). Which of these LTL carriers are on the efficient frontier?THE CUSTOMERCiracasindo Perdana has been dedicated to beverage system business for the last 20 years, dealingwith the production and distribution of high-end beverages brands such as SUNFRESH NaturalFruit Juices, DOUWE EGBERTS Coffee and EQUAL Sweetener to entertain hospitality industry,including star hotels, restaurants, cafés, industrial catering, retail outlets like Hypermart, Carrefour,Ranch Market, Kem Chicks, etc. In addition, it supports beverages companies such as Arnott’s,Garuda Food, Tang Mas, Orang Tua, etc. The company has wide-ranging products and packagingwith about 150 items in total, and currently operates sales offices in 6 different regions from Jakartato Ujung PandanTHE CHALLENGECiracasindo has been applying business software system since 2003. As the company’s businessgrows, the need for a more comprehensive set of enterprise resources planning (erp) systemincreases. The current system cannot handle high capacity and the company’s growing expectationdue to its…
- Please ignore the answers and help me solve this questionHDFC Bank has a single automated teller machine (ATM) located in a shopping center. Data were collected during a period of peak usage on Saturday afternoon and it was found that the average time between customers arrivals is 3.6minutes with a standard deviation of 0.7minute.lt also was found it takes an average of 2.8minutes (with a standard deviation of 1.9minutes) for a customer to complete a transaction. (a) Calculate expected customer arrival rate & service rate per server? (b) Calculate the expected server utilization? (c) Approximately how long will customers need to wait in line during the peak usage period?Please help me understand the problem Problem Intro: Cold-Chain in health care is defined as a temperature control supply chain involving a system of transporting and storing vaccines and drugs. It consists of three major components: transport and storage equipment, training personnel, and efficient management procedures. The majority of the vaccine in the cold chain is typically maintained at a temperature of 2-8°C. Maintaining cold chain integrity is extremely important for healthcare product manufacturers. Especially for the vaccines, improper storage, and handling practices that compromise vaccine viability prove a costly, time-consuming affair. Vaccines must be stored properly from manufacture until they are available for use. Any extreme temperatures of heat or cold will reduce vaccines potency; such vaccines, if administered, might not yield effective results or could cause adverse effects. Case Description link : http://bit.ly/2hRAgYE answer the following questions based on…
- Four regional less-than-truckload (LTL) carriers handle shipments traveling from Lexington, Kentucky, to Springfield, Illinois. All four companies say that their normal service time to deliver these shipments is two business days. The four carriers compete with each other on the basis of price and service quality rating, as shown in the following table. The price reported in the table is the (nondiscounted) cost per hundredweight (cwt) of sending a 600-pound shipment from Lexington to Springfield at freight class 70. The service quality rating measures a carrier’s loss and damage record and goes from 0 (poor quality) to 100 (high quality). Carrier Price Service Quality Rating A $ 103.90 95 B $ 98.50 91 C $ 127.20 98 D $ 111.40 94 Which of these LTL carriers are on the efficient frontier?what particular factors that determine quality and cost in service did easyjet has considered in strategizingThe customer are complaining to the hotel general manager about the service provided from front desk and restaurant how can the general manager reduce variability and increase consistency
- What is the relationship between congestion control and service quality?State some of the possible factors that could be responsible for food not being available at the right time to reach the residents in a healthcare facility ?Users of the internet have the opportunity to get two separate sorts of services via the usage of applications. The characteristic that sets a service apart from its competitors is known as its differentiating trait.