This effect is concerned with the firm being able to engage with the customer at the right place/time—its ability to do so 24/7 from any location. Select one: Network effect Timeliness Effect Dynamic Effect Connected Effect

Scenario Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a…

The customer are complaining to the hotel general manager about the service provided from front desk and restaurant how can the general manager reduce variability and increase consistency

A proposal has been presented to the government of Newfoundland and Labrador that would build a new section of highway which would provide improved access for residents of a remote coastal area near Bonavista. The highway would be 16 kilometres in length. The initial proposal called for 7 toll booths, each staffed by an employee. But a subsequent proposal recommended replacing the employees with machines. Many factors must be considered because the intended employees are unionized. However, one of the government's concerns is the effect that replacing the employees with machines will have on the times the drivers spend in the system. Customers will arrive to any one toll booth at a rate of 9 per minute. In the exact-change lanes with employees, the service time is essentially constant at 5 seconds for each driver. With machines, the average service time would still be 5 seconds, but it would be exponential rather than constant, because it takes time for the coins to rattle around in…

What happens if two single-channel systems have the same mean arrival and service rates, but the service time is constant in one and exponential in the other?

A single server queuing system with a Poisson arrival rate and exponential service time has an average arrival rate of 9 customers per hour and an average service rate of 13 customers per hour. The probability of 6 customers in the system is : a. 0.9661 b. 0.8899 c. 0.3077 d. 0.03388

Users of the internet have the opportunity to get two separate sorts of services via the usage of applications. The characteristic that sets a service apart from its competitors is known as its differentiating trait.

Consider the table attached below:Assuming an M/M/1 setup, a service rate of 18 customers every 10 minutes, and a traffic intensity of 0.90.Assume a probability density function characterized by the exponential distribution.i). Compute the corresponding variates.ii). How robust is the above derived density function?

Taylor Swiftt works at a call center as an analyst. In her role, she is tasked with data administration and finding patterns in the data generated from all of the customer service interactions that take place. She has been asked to create a visualization of this data so that she can see at what time most service calls come in during the week. What would you recommend that Taylor develop so that her supervisor can see when calls are coming in, live? Choose the best answer from the options available. Group of answer choices A daily report An interactive dashboard A crystal ball A narrative

A series of thefts from your pharmacy area have occurred in the last six weeks. The director of security and the head of pharmacy services now require all persons working in the pharmacy department with access to drugs to clock out after their shifts and then go through a security check before leaving the building. Several employees have complained that they should be paid for this time because the security check is for the employer’s benefit. The director of security and the head of pharmacy services have responded that this security check is for the benefit of the employees to ensure that no one is unjustly accused. Is either party correct?  If so, which one and why?