The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. A call is randomly selected. a) b) c) What is the probability a call will exceed 8.5 min? What is the probability a call will be between 6 and 10 min? The manager has decided to have a signal system attached to the phone so that after a certain period of time, a sound will occur on her employees' phone if she exceeds the time limit. The manager wants to set the time limit at a level such that it will sound on only 10 percent of all calls. What should the time limit be?

MATLAB: An Introduction with Applications
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Author:Amos Gilat
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The manager of a computer help desk operation has collected enough data to conclude that the
distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a
standard deviation of 2.14 minutes.
A call is randomly selected.
a)
b)
c)
What is the probability a call will exceed 8.5 min?
What is the probability a call will be between 6 and 10 min?
The manager has decided to have a signal system attached to the phone so that after a
certain period of time, a sound will occur on her employees' phone if she exceeds the
time limit. The manager wants to set the time limit at a level such that it will sound on
only 10 percent of all calls. What should the time limit be?
Transcribed Image Text:The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. A call is randomly selected. a) b) c) What is the probability a call will exceed 8.5 min? What is the probability a call will be between 6 and 10 min? The manager has decided to have a signal system attached to the phone so that after a certain period of time, a sound will occur on her employees' phone if she exceeds the time limit. The manager wants to set the time limit at a level such that it will sound on only 10 percent of all calls. What should the time limit be?
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