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MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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Find the chi-square statistics, probability, and determine the degrees of freedom need to be used. Then find the chi-square critical value and p-value.

Transcribed Image Text:The cross-tabulation data given below show the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first. Complete parts a through d below.
Friendliness/Politeness
Staff Greeting No
No
Yes
Yes
12
15
6
19
a. Write the hypotheses for the chi-square test for independence..
Ho
Greeting and Customer Service Rating are independent
H₁
Greeting and Customer Service Rating are dependent
b. Find the expected frequencies.
Friendliness/Politeness
Staff Greeting No
Yes
Grand Total
No
9.35
8.65
18
Yes
17.65
16.35
34
Grand Total
27
25
52
(Type integers or decimals rounded to two decimal places as needed.)
c. Compute the chi-square statistic.
7-
(Type an integer or decimal rounded to two decimal places as needed.)
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