The company has a good manufacturing quality program in place, but a customer has experienced a product failure.  The cause was related to a switch in vendors. This indicates a/an: Select one: a. Vendor cause problem b. Common cause c. Assignable cause d. Bad inspection procedure

Boston Electric Generators has been getting many complaints from its major​ customer, Home​ Station, about the quality of its shipments of home generators. Daniel​ Shimshak, the plant​ manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at​ customers' stores. The forms for the first 287 shipments have been turned in. They show the following over the past 8​ weeks:   Week No. of Shipments No. of Shipments with Defects 1 23 10 2 31 11 3 32 12 4 39 13 5 35 12 6 40 14 7 41 14 8 46 17   This exercise contains only part a.   ​a) Using the point drawing tool eight​ times, develop a scatter diagram using total number of shipments and number of defective shipments. Part 2

Write, in your own words, what is the objective of the Statement of Quality Control Standard number 8 (SQCS No. 8)

Customer’s requirements should not be the basis for developing/generating concepts.  ISO-9000 registration means that the company has a quality system that only provides for consistent dissemination of information.  True or False?

What is the effect on the cost of quality to the customer when in an agreement with a supplier to ensure all parts are within tolerance before shipment?   My answer: Prevention and appraisal costs will increase while internal failure costs can either increase or decrease and external will decrease.

Using the list below separate into two groups what are "easy to asses quality" and "difficult to asses quality" a new car  designer jeans  car oil change  dress dry cleaning  haircut  tax preparation software  college education

When do deficiency error and contamination errors occur? What could be the sources of contamination error? Please provide one example and one control suggestion for each source.

Design a study to identify what might be the probable ultimate cause/s of the decline in sales. For looking at the different causes, consider the box and arrow diagram given. Note the following things about the box and arrow diagram: If the arrow’s head is towards a box, that means the variable in the box (where the arrow’s head is) affects the variable in the box from where the arrow originated. E.g “Revenue/Sales” is affected by the “Number of shoppers/customers”. The boxes in grey are the variables you as a firm/owner can directly expect to affect which can further affect other variables in the model. E.g. You can incorporate training programs to improve “customer service” perceptions and, ultimately “Sales”. There is a hierarchy of the variables such that we have started from the broadest ones in thetop and then went to the finer one. The motivation for the research group here is to design a study for the store. This study is to find out the customer’s current perception…

At Conner Company, a custom manufacturer of printedcircuit boards, the finished boards are subjected to a finalinspection prior to shipment to its customers. As Conner’squality assurance manager, you are responsible for making a presentation to management on quality problems at the be-ginning of each month. Your assistant has analyzed the rejectmemos for all the circuit boards that were rejected during thepast month. He has given you a summary statement listingthe reference number of the circuit board and the reason forrejection from one of the following categories:A = Poor electrolyte coverageB = Improper laminationC = Low copper platingD = Plating separationE = Improper etchingFor 50 circuit boards that had been rejected last month, thesummary statement showed the following:C B C C D E C C B A D A C C C B C A C D C A C C BA C A C B C C A C A A C C D A C C C E C C A B A Ca. Prepare a tally sheet (or checklist) of the different reasonsfor rejection.b. Develop a Pareto chart to identify…

In quality assurance, we use c-charts for quality characteristics that are discrete and involve yes/no or good/bad decisions.  True or False.  Why?