Suppose you are going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimension, give an example of how you would judge the quality of the service
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Suppose you are going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimension, give an example of how you would judge the quality of the service
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- Suppose you're going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimensions, give an example on how would you judge the quality of the service.As a determinant of service quality assurance refers to1. What are the determinants of service quality? 2. Explain the service quality model and each gap of the model. 3. What are prevention, appraisal, and failure (internal and external) costs.
- Discuss Key determinants of service quality. Elaborate with examples.Describe the services provided by a firm you do business with (your favorite airline, your favorite restaurant) with respect to service quality. In your mind, has this organization distinguished itself from its competitors on any particular service quality dimension?Why is service quality more difficult to define than product quality? Explain with examples.
- Identify and explain any FIVE service quality dimensions with ONE example from each dimension.For a health care organization that offeres several service catagories, it is necessary to conduct service area analyses only in the most important service catagory. True/Falsedrawing upon your analyses and discussions from Questions 1 to 3, aid Sarah in formulating a well-founded recommendation for Sick Kids Hospital. Justify your recommendation and include at least five Key Performance Indicators (KPIs) in your conclusion. You may refer to established or empirical KPIs derived from your examination of reports on similar initiatives within the healthcare sector.