Situations with important consequences for the organization that are poorly defined and unstructured are O a. tactical decisions. O b. programmed decisions. O c. operational decisions. O d. non-programmed decisions. Decisions that have long-range perspectives of two to five years and affect the entire organization are O a. operational decisions. O b. strategic decisions. O c. programmed decisions. O d. tactical decisions.

dentify three service recovery strategies

Why is disparity the reason why certain demographic areas lack proper services? Cite a source

Question 5 Discuss the social and physical dimensions of the services encounter,explain how marketers can use these dimensions to improve the quality of the service encounter.

Select two service firms. First one is a low-contact service firm and second one is high-contact service firm. Which of these two approaches are more suitable in extending customer satisfaction and why?

The figure below shows the possible routes from city A to city M as well as the cost (in dollars) of a trip between each pair of cities (note that if no arc joins two cities it is not possible to travel non-stop between those two cities). A traveler wishes to find the lowest cost option to travel from city A to city M. 20 16 B 11 21 D E 14 23 14 H 15 14 10 11 K 18 23 21 M Note: This question requires Solver. Formulate the problem in Solver and find the optimal solution. Which of the following nodes are not visited?

Construct and apply Pareto Principle in real life situations. Explain and validate further your example.