Since voice recognition technology is used, users of a telephone menu system may interact with the system by speaking rather than tapping buttons on the dial pad. This is made possible by the technology. It would be helpful if you could provide at least two reasons in favour of using it and at least two arguments against using it.

Principles of Information Systems (MindTap Course List)
12th Edition
ISBN:9781285867168
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter8: Electronic And Mobile Commerce
Section8.5: Ethical & Societal Issues: Abilityone: E-commerce Not Just For The Sighted
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Since voice recognition technology is used, users of a telephone menu system may interact with the system by speaking rather than tapping buttons on the dial pad. This is made possible by the technology. It would be helpful if you could provide at least two reasons in favour of using it and at least two arguments against using it.

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