
Concept explainers
Show all steps/calculator commands using a ti84 graphing calculator.
1. Conduct a hypothesis test showing all of your steps.
From a random sample of 89 customers using a certain bank, 13 said they were not happy with the services
they received. That bank reports that less than 20% of its customers are unsatisfied with its services. Test
this claim with an 8% level of significance.
1. State the hypotheses and label the claim. Is the test left-tailed, right-tailed, or two-tailed?
2. What is/are the critical value(s)? Draw a picture.
3.What is the P-value AND test-statistic?
4. State the conclusion. Give two reasons for your decision to reject/not reject H0 based on:
5. Test statistic compared to critical value P-value compared to α
Then, relate back to the original claim.

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