Practical Management Science
Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Representatives of the Patriot Insurance Company take medical information over the phone from prospective policy applicants prior to a visit to the applicant's place of residence by a registered nurse who takes vital sign measurements. When the phone interview has incorrect or incomplete information, the entire process of approving the application is unnecessarily delayed and has the
potential of causing loss of business. The following data were collected to see how many applications contain errors. Each sample has 200 randomly selected applications.
Click the icon to view the sample data.
a. What are the upper and lower control limits of a p-chart for the number of defective applications? Use z = 3.
The UCL, equals
and the LCL equals. (Enter your responses rounded to four decimal places. If your answer for LCL is negative, enter this value as 0.)
More Info
Sample
10
11
12
13
14
15
Defects
24
19
31
26
15
26
17
21
Print
Sample
16
18221222227228
19
20
29
30
Done
Defects
16
39
31
ar
25
20
0
X
expand button
Transcribed Image Text:Representatives of the Patriot Insurance Company take medical information over the phone from prospective policy applicants prior to a visit to the applicant's place of residence by a registered nurse who takes vital sign measurements. When the phone interview has incorrect or incomplete information, the entire process of approving the application is unnecessarily delayed and has the potential of causing loss of business. The following data were collected to see how many applications contain errors. Each sample has 200 randomly selected applications. Click the icon to view the sample data. a. What are the upper and lower control limits of a p-chart for the number of defective applications? Use z = 3. The UCL, equals and the LCL equals. (Enter your responses rounded to four decimal places. If your answer for LCL is negative, enter this value as 0.) More Info Sample 10 11 12 13 14 15 Defects 24 19 31 26 15 26 17 21 Print Sample 16 18221222227228 19 20 29 30 Done Defects 16 39 31 ar 25 20 0 X
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