Read the following carefully and answers the questions given in the end. Please be precise with your answers. Fran Jefferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed, Fran took pride in her abili1y to create a high morale and high-performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them. Then. early on Wednesday morning. Fran's secretary. Jody Martin. knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one or her "stars." Indeed. in an effort to develop Judy's talent and abilities, Fran had gone out of her way to give, Jody special assignments. including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now. Judy functioned more as an administrative aide than as a secre1ary. It was clear that Judy was upset about something as she seated herself in the chair next to Fran’s desk. Slowly. Judy placed a job posting application form in front of Fran. She would not look her supervisor in the eyes. Fran was surprised. As far as Fran knew, Judy liked both her job and working in the training department. In turn, everyone else in the department like and respected Judy. Fran looked over the form and said, “so you want to be posted for the executive secretary job in the branch management division”. She paused.” Could I ask you for some additional information, Judy? I ‘m kind of surprised”. Judy looked on her clasped hands, thinking Fran waited. Finally, Judy looked upon and said, “I have noticed in the last week job posting that the executive secretary position in graded as 14 that’s two grades higher than my current job. She caught her breath. You know my friend Mary Johnson works over there. She told me that half of the time the secretary sits around doing nothing. Judy continued, gathering some anger in her look and resentment in her voice. “look, Fran you know how hard I work, how hard we all work here. I mean, I ‘m always busy. I don’t see why I should work in a job graded at 12 and working twice as hard and not yet be paid the same as the secretary. The job requirements for the job are little higher than mine and the merit raise you gave me last month hardly helped at all”. Fran listened; then she replied: "It sounds to me, Judy, that you're feeling angry because you think you should be paid more for the work you do and that you want to switch jobs rather than put up with things as they are. Am I right?" Judy nodded her head in agreement. Fran knew, though, that the Metro job evaluation system was up to date and that the executive secretary position to which Judy referred did require additional background experience, skills, and responsibilities beyond what was needed in Judy's current job. Because her secretary was such a good employee and a nice person, Fran was quite concerned. She felt strongly that moving to the executive secretary job would not be what Judy really wanted, and she hated to lose Judy, especially if her decision was based on faulty reasoning and the move would not be good for her. Fran tried to figure out what to do. Question No. 01: What are the reasons given by Judy Martin for wanting to post for a position in another department? What points are accurate and which are debatable? Question No. 02: How should Fran respond to Judy's request to transfer? Question No. 03: How should Fran respond to Judy's salary com plaints

Read the following carefully and answers the questions given in the end. Please be precise with your answers. Fran Jefferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed, Fran took pride in her abili1y to create a high morale and high-performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them. Then. early on Wednesday morning. Fran's secretary. Jody Martin. knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one or her "stars." Indeed. in an effort to develop Judy's talent and abilities, Fran had gone out of her way to give, Jody special assignments. including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now. Judy functioned more as an administrative aide than as a secre1ary. It was clear that Judy was upset about something as she seated herself in the chair next to Fran’s desk. Slowly. Judy placed a job posting application form in front of Fran. She would not look her supervisor in the eyes. Fran was surprised. As far as Fran knew, Judy liked both her job and working in the training department. In turn, everyone else in the department like and respected Judy. Fran looked over the form and said, “so you want to be posted for the executive secretary job in the branch management division”. She paused.” Could I ask you for some additional information, Judy? I ‘m kind of surprised”. Judy looked on her clasped hands, thinking Fran waited. Finally, Judy looked upon and said, “I have noticed in the last week job posting that the executive secretary position in graded as 14 that’s two grades higher than my current job. She caught her breath. You know my friend Mary Johnson works over there. She told me that half of the time the secretary sits around doing nothing. Judy continued, gathering some anger in her look and resentment in her voice. “look, Fran you know how hard I work, how hard we all work here. I mean, I ‘m always busy. I don’t see why I should work in a job graded at 12 and working twice as hard and not yet be paid the same as the secretary. The job requirements for the job are little higher than mine and the merit raise you gave me last month hardly helped at all”. Fran listened; then she replied: "It sounds to me, Judy, that you're feeling angry because you think you should be paid more for the work you do and that you want to switch jobs rather than put up with things as they are. Am I right?" Judy nodded her head in agreement. Fran knew, though, that the Metro job evaluation system was up to date and that the executive secretary position to which Judy referred did require additional background experience, skills, and responsibilities beyond what was needed in Judy's current job. Because her secretary was such a good employee and a nice person, Fran was quite concerned. She felt strongly that moving to the executive secretary job would not be what Judy really wanted, and she hated to lose Judy, especially if her decision was based on faulty reasoning and the move would not be good for her. Fran tried to figure out what to do. Question No. 01: What are the reasons given by Judy Martin for wanting to post for a position in another department? What points are accurate and which are debatable? Question No. 02: How should Fran respond to Judy's request to transfer? Question No. 03: How should Fran respond to Judy's salary com plaints

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter16: Motivating Employees

Section: Chapter Questions

Problem 5DQ

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