QUESTIONS: 1. Who are the relevant facts? 2. What Are the Ethical Issues? 3. 4. 5. Who Are the Primary Stakeholders? What Are the Possible Alternatives? What Are the Ethics of the Alternatives? 6. What Are the Practical Constraints? 7. What Actions Should Be Taken?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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You own a local pizza delivery store. Cesar Rodriguez has been working for you as manager for two years and has
been a close friend of yours. Cesar has the reputation of being a hard worker and has not taken vacation for the entire
time he has worked for you. Last week, Cesar left town to attend a family funeral. While he was gone, you received
several phone calls that seemed suspicious. During these suspicious calls, a potential customer would call and ask for
the manager. When you answered the phone (representing the manager), the customer would ask for the "manager's
special." When informed that there was not a "manager's special" offered this weekend, the caller would quickly hang
up. This occurred several times. When Cesar returned, you decided to spend an evening observing the order-taking
process. It became evident that Cesar was skimming cash from the business. Cesar would take the order for the
"manager's special" without entering the sale into the computer. Cesar would then deliver the pizza and pocket the
money.
Notes:
Skimming fraud is a type of white-collar crime that involves taking the cash of a business prior to entering it into the
accounting system. Skimming is an "off-book" fraud because the cash theft has occurred before it is entered into the
bookkeeping system. Thus, it is never reported on the company's accounting records.
(Source: https://corporatefinanceinstitute.com/resources/knowledge/other/skimming-fraud/)
QUESTIONS:
1. Who are the relevant facts?
2. What Are the Ethical Issues?
3. Who Are the Primary Stakeholders?
4. What Are the Possible Alternatives?
5. What Are the Ethics of the Alternatives?
6. What Are the Practical Constraints?
7. What Actions Should Be Taken?
Transcribed Image Text:You own a local pizza delivery store. Cesar Rodriguez has been working for you as manager for two years and has been a close friend of yours. Cesar has the reputation of being a hard worker and has not taken vacation for the entire time he has worked for you. Last week, Cesar left town to attend a family funeral. While he was gone, you received several phone calls that seemed suspicious. During these suspicious calls, a potential customer would call and ask for the manager. When you answered the phone (representing the manager), the customer would ask for the "manager's special." When informed that there was not a "manager's special" offered this weekend, the caller would quickly hang up. This occurred several times. When Cesar returned, you decided to spend an evening observing the order-taking process. It became evident that Cesar was skimming cash from the business. Cesar would take the order for the "manager's special" without entering the sale into the computer. Cesar would then deliver the pizza and pocket the money. Notes: Skimming fraud is a type of white-collar crime that involves taking the cash of a business prior to entering it into the accounting system. Skimming is an "off-book" fraud because the cash theft has occurred before it is entered into the bookkeeping system. Thus, it is never reported on the company's accounting records. (Source: https://corporatefinanceinstitute.com/resources/knowledge/other/skimming-fraud/) QUESTIONS: 1. Who are the relevant facts? 2. What Are the Ethical Issues? 3. Who Are the Primary Stakeholders? 4. What Are the Possible Alternatives? 5. What Are the Ethics of the Alternatives? 6. What Are the Practical Constraints? 7. What Actions Should Be Taken?
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