Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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The critical step in employees' understanding of how their work makes a contribution is: e) the pay decision d) the career planning session a) the promotion decision c) the appraisal session b) defining performance expectations When it comes to performance appraisals, most firms combine: d) manual and subjective techniques a) several appraisal techniques c) computerized and narrative techniques b) computerized techniques and BARS e) manual techniques and MBO Appraisal systems must be based on performance criteria that are __________ for the position being rated, and __________ in that their application must produce consistent ratings for the same performance. b) valid, measurable d) reliable, valid a) measurable, valid e) valid, reliable c) reliable, reliable Gary is the supervisor of Mindy. He is very impressed with Mindy's ability to work in a team so has rated her as "outstanding" for this trait. Although she has had more missed delivery deadlines than her peers over the past financial quarter Gary rated her as "above average" for the trait "personal effectiveness." Gary's actions indicate the following performance appraisal problem: b) trait bias d) bias a) halo effect c) appraisal bias e) trait effect The individual ratings that are still the heart of most appraisal systems are the: e) peer ratings c) individual ratings d) self-paced ratings b) customer ratings a) supervisor's ratings

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