Pay for Performance What type of service does it effect? Pros? Cons? Is it effective in improving quality?

Q: Gazal always makes decision concerning his life and he does not interfere in the decisions taken by…

A: Decision-making involves deciding on a specific issue and then making a final call. It involves…

Q: What is the service recovery policy?

A: In economics, a service is a transaction where there is no movement of physical goods from the…

Q: What are the three steps of service at Nordstrom.

A: Nordstorm is a department store that focuses on providing personalized service to its customers.…

Q: Why is it essential to involve the employees in the development of Service strategy?

A: The execution of a business plan in order to achieve corporate objectives is known as strategy…

Q: when is the customer said to be satisfied ?

A: Introduction :- Customer satisfaction is the level of satisfaction that customers experience when…

Q: service in restaurants creates a positive relationship and increases customer loyalty and why?

A: Customer satisfaction is very important for the business survival since without the customers their…

Q: H ow does service quality influence customer satisfaction and loyalty

A: Service marketing refers to the application of marketing principles and strategies specifically…

Q: What are the three general factors that determine the i t of a new or revised service process?

A: The three general factors that determine the fir of a new or revised service process are Service…

Q: Jerry did not feel like going to work today, he was feeling exhausted and fed up. Jerry was…

A: Leadership is the process of leading and guiding people in order to achieve group goals. The…

Q: Explain: Customer won’t improve without effort

A: A Lot of effort is being made by the business to increase the customer service level of the…

Q: List two characteristics each differentiating a manufactured good from a service.

A: A manufactured good is a good that is delivered principally by the use of work and cash-flow to…

Q: What Is performance specification?

A: Operations management is the management of business practices within an organization in order to…

Q: Please help me to make or identify the Key Performance Indicators (KPI) of Veterinary Clinic

A: Introduction:  Key performance Indicators: KPIs or Key Performance Indicators are the set of…

Q: Ot

A: The item is choosen as smartphone. The service of this item is to such an extent that it is utilized…

Q: Why is needs assessment so often not performed in many organizations?

A: A needs assessment is the managers' techniques or by the organization to check the gap between the…

Q: How does Apple Computer Inc. use balanced scorecard

A: Formerly known as Apple Computer Corporation, Apple Inc. is a prosperous global enterprise. It is…

Q: A computer repair shop received several complaints about the length of time required to complete…

A: To be determined: some plausible explanations for the concerns, and what possible responses might…

Q: Clearly explain the importance of defining program quality at BOTH the point-of-service and…

A: The overall performance framework and similar activities, such as the Agency's Quality Management…

Q: Q1 How are services classified? Q2 what is the service process matrix?

A: Services are the centerpiece of any economic activity. • Infrastructure services, such as…

Q: Write a complaint letter to a business owner. Think about a negative customer service experience…

A: Complain Letter :  A formal letter  written to address any wrong doing and behaviour. Complain…

Q: What is the relationship between Organisational Scorecard and the Service Delivery Budget and…

A: The balanced scorecard is a strategic planning and management system approach.

Q: Explain the differences between customer satisfaction and service quality. (Write the answer in 500…

A: Customer Satisfaction is the the perceived value received by a customer buy the use of a certain…

Q: Define what is service culture.

A: Service marketing deals with the tactics and activities employed to identify the needs of the…

Q: What is benchmarking, and how does it vary from quality improvement?

A: Quality managers are the managers who implement and make various efforts to improve the quality of…

Q: What are the techniques for improving service productivity?

A: A service is any operation or advantage that can be provided to another by one person, which is…

Q: Can a process stop? Give reasons.

A: A process is a series of activities that have to be performed to transform the input into output. A…

Q: E xplain the importance of timeliness in meeting customer expectations of service quality

A: Service quality dimensions in marketing refer to the various aspects or criteria that are used to…

Q: What is balanced scorecard? How can it work for assessing strengths and weaknesses of a firm

A: Evaluation is a process wherein; the performance of the employee is measured against the standards…

Q: Analyze a method by asking a range of questions based on the process?

A: There is a process, procedure, method, or algorithm on a computer graphics system that can be…

Q: How can customers themselves contribute to their service experience quality and satisfaction?…

A: The organizations are offering different products and commodities. Services are also the main…

Q: What are the key factors that hotel may consider in choosing a method that they can apply regarding…

A: Before purchasing or using a product or service, clients always have their personal expectations…

Q: What does Balanced scorecard Institute consist of?

A: A business organization is an entity that helps the members of the organization to achieve the…

Introduction to service marketing

Organizations that provide products or products to their consumers use service marketing to enhance brand recognition and revenue. In contrast to product marketing, service marketing promotes intangible transactions that add value to clients. Advertisers utilize efficient service marketing methods to gain client trust and demonstrate how their product may benefit them. Service marketing is interaction and value-based marketing.