MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN: 9781119256830
Author: Amos Gilat
Publisher: John Wiley & Sons Inc
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Consumers reports provided overall customer satisfaction scores for AT&T, Sprint, T-Mobile, and Verizon cell phone services in major metropolitan areas throughout the United States. The rating for each service reflects the overall customer satisfaction considering variety of factors such as cost, connectivity problems, dropped calls, static interference, and customer support. A satisfaction scale from 0 to 100 was used with 0 indicating completely dissatisfied and 100 indicating completely satisfied. The ratings for the four cell phone services is 20 metropolitan areas are as shown.  Show steps in Excel please

a Consider T-Mobile first. What is the median rating?
   
b. Develop a five-number summary for T-Mobile service.
   
c Are there outliers for T-Mobile? Explain
   
d Repeat parts b and c for the other three cell phone services.
   
e Show the box plots for the four cell phone services on one graph. Discuss what a comparison of the box plats tells about the four services. Which service did Consumer Reports recommend as being best in terms of overall customer satisfaction?
City AT&T Sprint T-Mobile Verizon
Atlanta 70 66 71 79
Boston 69 64 74 76
Chicago 71 65 70 77
Dallas 75 65 74 78
Denver 71 67 73 77
Detroit 73 65 77 79
Jacksonville 73 64 75 81
Las Vegas 72 68 74 81
Los Angeles 66 65 68 78
Miami 68 69 73 80
Minneapolis 68 66 75 77
Philadelphia 72 66 71 78
Phoenix 68 66 76 81
San Antonio 75 65 75 80
San Diego 69 68 72 79
San Francisco 66 69 73 75
Seattle 68 67 74 77
St. Louis 74 66 74 79
Tampa 73 63 73 79
Washington 72 68 71 76
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