Consumers reports provided overall customer satisfaction scores for AT&T, Sprint, T-Mobile, and Verizon cell phone services in major metropolitan areas throughout the United States. The rating for each service reflects the overall customer satisfaction considering variety of factors such as cost, connectivity problems, dropped calls, static interference, and customer support. A satisfaction scale from 0 to 100 was used with 0 indicating completely dissatisfied and 100 indicating completely satisfied. The ratings for the four cell phone services is 20 metropolitan areas are as shown. Show steps in Excel please
a | Consider T-Mobile first. What is the |
b. | Develop a five-number summary for T-Mobile service. |
c | Are there outliers for T-Mobile? Explain |
d | Repeat parts b and c for the other three cell phone services. |
e | Show the box plots for the four cell phone services on one graph. Discuss what a comparison of the box plats tells about the four services. Which service did Consumer Reports recommend as being best in terms of overall customer satisfaction? |
City | AT&T | Sprint | T-Mobile | Verizon |
Atlanta | 70 | 66 | 71 | 79 |
Boston | 69 | 64 | 74 | 76 |
Chicago | 71 | 65 | 70 | 77 |
Dallas | 75 | 65 | 74 | 78 |
Denver | 71 | 67 | 73 | 77 |
Detroit | 73 | 65 | 77 | 79 |
Jacksonville | 73 | 64 | 75 | 81 |
Las Vegas | 72 | 68 | 74 | 81 |
Los Angeles | 66 | 65 | 68 | 78 |
Miami | 68 | 69 | 73 | 80 |
Minneapolis | 68 | 66 | 75 | 77 |
Philadelphia | 72 | 66 | 71 | 78 |
Phoenix | 68 | 66 | 76 | 81 |
San Antonio | 75 | 65 | 75 | 80 |
San Diego | 69 | 68 | 72 | 79 |
San Francisco | 66 | 69 | 73 | 75 |
Seattle | 68 | 67 | 74 | 77 |
St. Louis | 74 | 66 | 74 | 79 |
Tampa | 73 | 63 | 73 | 79 |
Washington | 72 | 68 | 71 | 76 |
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