Only type answer The police station's call center has 2 dispatch officers, who each can handle calls at a rate of 5/hour. The calls arrive at a rate of 9/hour. If someone calls and both dispatch officers are busy, they receive a busy signal and hang up. In other words, there is no holding queue. a. Find the utilization of the dispatch officers. b. Find he probability that both dispatch officers are idle. c. Find the probability that a caller does receive a busy signal.

Only type answer The police station's call center has 2 dispatch officers, who each can handle calls at a rate of 5/hour. The calls arrive at a rate of 9/hour. If someone calls and both dispatch officers are busy, they receive a busy signal and hang up. In other words, there is no holding queue. a. Find the utilization of the dispatch officers. b. Find he probability that both dispatch officers are idle. c. Find the probability that a caller does receive a busy signal.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 52P

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