1 ABCEGHntIDАНТQuality number of cases21416.795.6%50332613.599.0%26043430.7100.0%38554579.093.8%41265403.978.9%10897406.590.6%89487364.451.4%23398388.484.7%117010617.992.3%5101110459.6100.0%10361211283.962.4%8301312519.989.5%8151413356.276.0%1310151617 1.Calculate the average results for the whole team18 2.19 3. Identify 5 people who should be worked on intensely to achieve the Quality goal (95.0%)20 4. Identify and justify which KPI's need to be worked on firstIdentify the 5 people who have the greatest impact on the overall AHT score of the entire team21 5.Provide 3 main behaviors that can cause a low AHT result22 6.Plan corrective actions to improve the results for your teamLC

Average handle time is defined as the the average call time takes to resolve a customer service…

Answered: ntID АНТ Quality number of cases 1…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Calculate the mean and standard deviation for the following distribution Class 1 2 5 6-10 10-20 20-30 30-50 50-70 70-100 f 3 4 10 23 20 20 15 3 2
In a cohort study men were classified as having high or low cholesterol levels. Among the group with low cholesterol levels there were 45 heart attacks in 6000 person-years of follow-up and among the group with high cholesterol levels there were 100 heart attacks in 4000 person-years of follow-up. How much heart attacks could theoretically be prevented among men with high cholesterol if nobody had high cholesterol? State the measure and calculate it
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19 20 https://eleaming uhv.edweb X GroupMe e233b4f6-f69c-47cf-8298-632 X A e233 groupme.com/v1/84589548/files/e233b4f6-f69c-47cf-8298-632d0266b7bc - D Page view A Read aloud Add text V Draw - A race winner was awarded 3 bonus points. But, the maximum number of points a driver could earn in any race was 48. The following table shows data for the 2011 season for the top 35 drivers (NASCAR website). These data are contained in the file NASCAR. Please see the data file NASCAR. Driver Points Poles Wins Top 5 Top 10 Winnings ($) 6,529,870 Tony 2403 1. 6 Stewart Carl Edwards 2403 26 8,485,990 3. 1. Kevin 2345 6,197,140 Harvick Matt 2330 12 6,183,580 3. 3. Kenseth 2319 14 5.087,740 3. Source: NASCAR website, February 28, 2011. (https://www.nascar.com/) Managerial Report 1. Suppose you wanted to predict Winnings ($) using only the number of poles won (Poles), the number of wins (Wins), the number of top five finishes (Top 5), or the number of top ten finishes (Top 10). Which of these four…
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