Mr. Roy, newly appointed as 'Head-Service quality' of TS Ltd., has been asked to address the following complaints from customers. He would start solving issues using Pareto Analysis (80/20 Rule) in the first quarter. Complaint Categories No. of Complaints Customer Service 218 Overcharging/Wrong Billing 372 Non-posting of payments to account 97 Transfer of connections 21 Faults in Line 436 Connection Installations 65 Late attending of complaints 246 Activation of wrong plans 135 Substantiate with relevant figures whether the complaint 'Activation of wrong plans'

Mr. Roy, newly appointed as 'Head-Service quality' of TS Ltd., has been asked to address the following complaints from customers. He would start solving issues using Pareto Analysis (80/20 Rule) in the first quarter. Complaint Categories No. of Complaints Customer Service 218 Overcharging/Wrong Billing 372 Non-posting of payments to account 97 Transfer of connections 21 Faults in Line 436 Connection Installations 65 Late attending of complaints 246 Activation of wrong plans 135 Substantiate with relevant figures whether the complaint 'Activation of wrong plans'

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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