Mr. Roy, newly appointed as 'Head-Service quality' of TS Ltd., has been asked to address the following complaints from customers. He would start solving issues using Pareto Analysis (80/20 Rule) in the first quarter. Complaint Categories No. of Complaints Customer Service 218 Overcharging/Wrong Billing 372 Non-posting of payments to account 97 Transfer of connections 21 Faults in Line 436 Connection Installations 65 Late attending of complaints 246 Activation of wrong plans 135 Substantiate with relevant figures whether the complaint 'Activation of wrong plans'

Discuss the potential for adverse selection when insureds exercise the renewability or convertibility option in a term life insurance policy. Which is more likely to be affected by adverse selection.

To evaluate a decision today you should compare _______. To evaluate a prior decision at the end of the year you should compare _______.     Required and expected; required and realized     Required and realized; required and expected     Expected and required; expected and realized     Expected and realized; expected and required     Expected and realized; required and realized     Required and realized; expected and realized

Please explain adverse selection problem using an example from banking