Looking from a managerial perspective, why would a firm use a balanced scorecard in evaluating performance? What benefits would be derived from the use of this measure?

Evaluate the principles of Total Quality Management (TQM) and how they can be implemented to improve organizational performance

Discuss how a business would use a "balanced scorecard" in evaluating the overall performance of a department or a division?

Write a 1000 words report on a case study. You have recently started a new job as a junior operations manager at Pet Kingdom, a petsupplies retailer. You are writing these reports to your line manager, Ms Lionheart, so theappearance and language of your reports need to be professional. CASE STUDY - Forecasting  Your line manager, Ms Lionheart, has collected and scrutinised performance data for thecompany. She was concerned that the inventories were high for certain products which hadresulted in significant price reductions and losses for the company. At the same time, thecompany had run out of stock for other items early in the season resulting in unsatisfiedcustomers and lost sales. Ms Lionheart has concluded that the problem was not with thespecific products carried in the stock, but with the quantities ordered by the procurementdepartment for two popular products; Dog Ball Launcher and Lightweight Dog Lead.Dog Ball Launcher is a product carried by the company for the past four…