Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Locate each of the following services on the service delivery system matrix:
a. Vending machine
b. Housecleaning service
c. Appliance repair
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- The Avis Company is a car rental company and is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its offices to the airport every 3 minutes. The average traveling time (a round trip) is 27 minutes. a. How many Avis buses are traveling to and from the airport? Note: Round your answer to the nearest whole number. Number of Avis buses b. The branch manager wants to improve the service and suggests dispatching buses every 1.0 minute. She argues that this will reduce the average traveling time (a round trip) to 4.0 minutes. Is she correct? If your answer is negative, then what will the average traveling time be? average traveling time is minutesarrow_forwardDefine/briefly discuss the following service outputs, and give one example for each. 1. Bulk breaking 2. Spatial convenience 3. Waiting and delivery time 4. Assortment and variety 5. Customer service 6. Information provisionarrow_forwardExplain the Process Structure in Services?arrow_forward
- Explain any two types of service.arrow_forward12.Barriers to entry in services can be created through ? a. locating in a highly attractive location b. training service personnel c. excellent service design d. reducing perceived riskarrow_forwardSystem service All services act on something provided by the _________.Select one: a. customer b. supply chain c. supplier d. firm e. business partnersarrow_forward
- 1. what is service 2. what is service managementarrow_forwardLahLa Mub Delivery a logistics operator process the packages for shipment. The items arrive at the sorting area for loading onto the motorcycle. The arrival rate at the sorting area is at the rate of 50 per hour. A worker can sort at the rate of 1 per minute. What is the average number of packages in the sorting system?arrow_forwardHow does service orchestration differ from service choreography in the context of service-oriented systems?arrow_forward
- Identify one local service provider and do the following: 1. Describe the services the company provide. 2. Discuss how these services help the community. 3. Choose a particular service of the company and show how the bill or charge for that service is computed. 4. Write a formula for computing the bill or charge. 5. Show computations for three different transactions. 6. Submit a written report.arrow_forwardDefine/briefly discuss the following service outputs, and give one example for each. 1. assortment and variety 2. customer service 3. information provisionarrow_forwardDanube Furniture is an example of: a. Personal services b. Non-durable goods c. Durable goods d. Repair servicesarrow_forward
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