Leadership Styles:Authoritative LeadershipDelegative Leadership (Laissez-faire)Consultative LeadershipParticipative Leadership Transformational Leadership Question:If you were the front office manager, how would you proceed? (leadership & management style)? CASE #2Shortcomings in providing guest services at the front office in The Times Hotel have becomecritical in one particular aspect-knowledge of special events in the local area. Guests have complainedthat front desk clerks do not give clear directions, estimates of travel time, information on timing ofevents, cost of admission, or suggestions for public transportation. Guests approach desk clerks andreceive only a brief response to their questions.

A great front office manager must possess an ideal blend of hospitality and organisation skills,…

Leadership Styles: Authoritative Leadership Delegative Leadership (Laissez-faire) Consultative Leadership Participative Leadership Transformational Leadership Question: If you were the front office manager, how would you proceed? (leadership & management style)?

Leadership Styles: Authoritative Leadership Delegative Leadership (Laissez-faire) Consultative Leadership Participative Leadership Transformational Leadership Question: If you were the front office manager, how would you proceed? (leadership & management style)?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Question

Leadership Styles:

Authoritative Leadership
Delegative Leadership (Laissez-faire)
Consultative Leadership
Participative Leadership
Transformational Leadership

Question:

If you were the front office manager, how would you proceed? (leadership & management style)?

CASE #2
Shortcomings in providing guest services at the front office in The Times Hotel have become
critical in one particular aspect-knowledge of special events in the local area. Guests have complained
that front desk clerks do not give clear directions, estimates of travel time, information on timing of
events, cost of admission, or suggestions for public transportation. Guests approach desk clerks and
receive only a brief response to their questions.

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