λ= μ= b. Calculate P0 c. How many callers, on average, are waiting to place an order under the current operating system?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 26P
icon
Related questions
Question

Ashley’s department store in Kansas City maintains a successful catalog sales department in which four clerk takes orders by telephone. If four clerks are occupied on four-lines, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait. As soon as the clerk is free, the party that has waited for the longest is transferred and answered first. Calls come in an average of 3 minutes. The clerk is capable of taking an order in an average of 10 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential.

a. λ= μ=

b. Calculate P0

c. How many callers, on average, are waiting to place an order under the current operating system?

Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 5 steps with 4 images

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,