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Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.

Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.
Transcribed Image Text:Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.
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