Investigate how consumers have dealt with computer and mobile app problems in the past so that you can avoid making the same mistakes. It's important to think of solutions that might calm customers' fears when faced with situations like these. How did you cope with the irritation caused by an app or piece of software when it was driving you completely crazy? Have any suggestions for how we may go about fixing this that you could perhaps share with me?

Investigate how consumers have dealt with computer and mobile app problems in the past so that you can avoid making the same mistakes. It's important to think of solutions that might calm customers' fears when faced with situations like these. How did you cope with the irritation caused by an app or piece of software when it was driving you completely crazy? Have any suggestions for how we may go about fixing this that you could perhaps share with me?

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter6: Target Markets: Segmentation And Evaluation

Section: Chapter Questions

Problem 1SC

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Similar questions

Think about the potential reactions of computer and mobile device users if programs or applications suddenly stop working. How can consumers protect themselves from experiencing such frustrations? You're having trouble with a program or app that you don't like. In this situation, what advice would you give? Please explain what you did to put things right.
Investigate people's reactions when they encounter desktop or mobile app issues. What can consumers do to stop experiencing these problems? Provide answers. How did you deal with the annoyance of a malfunctioning application or piece of software? In what ways have you attempted to address this issue?
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Find out how people attempt to fix the problems you've observed them having with mobile apps and computers, and what they really end up doing to fix those problems. Find out what options exist to make consumers feel less annoyed by the problems they face while using your product. Tell me what you did when you were at your wit's end trying to figure out how to fix a piece of software or an application that just wouldn't cooperate. What would you suggest we do to remedy this predicament?
Find out what individuals do to fix the problems you've observed them having with mobile apps and computers, and what they really end up doing to fix those problems. Find out what options exist to make consumers feel less annoyed by the problems they face while using your product. When you were at your wit's end trying to figure out how to fix a piece of software or program, what did you do? How would you suggest handling this issue, if at all?
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