In the context of mergers and acquisitions, discuss the challenges of reconciling conflicting customer service standards and practices.

Provide an organizational team/management team of a coffee shop. Include their job title, job description, and duties/responsibilities.

Describe the key components of a business continuity plan.

You have just been assigned to provide client services to the following entities. For each, identify three resources you could consult in order to better understand the company's business model and industry.  Pfizer  Southwest Airlines  Caesars Entertainment

If you owned your own business, would you provide your customer base with a tiered service system? Defend your position.

How can businesses use customer experience mapping to enhance their operations?