In the case of software or program malfunctions, it is crucial to consider the various responses that computer and mobile device users may have. Think about all the options available to customers who are frustrated by these problems and searching for a solution. Because of a glitch in the program or app you use, you have reached new heights of frustration. How would you describe the thoughts that regularly go through your mind? What steps you took to address the issue pique my curiosity.

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