Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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1. Identify FIVE (5) benefits of customer relationship management systems.
2. You have been hired by Pusat Jagaan Kanak-kanak Penyayang, whose management processes are all manual, paper-based processes. Evaluate the benefits of using a CRM system.
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- With which of the following is information management strategy not concerned?arrow_forwardThe requirements for the final paper of The e-commerce management course Please analyze a distinctive domestic (from your country) e-commerce company using the knowledge and methodology learned in this course. Requirements for this paper to analyze: 1. Corporate situation and development 2. The business model of the company (using the methods and knowledge in the lecture) 3. The practical use of 8 essences of e-commerce in the company 4. Application of Internet Marketing Strategies in the company 5. Other things which you believe it is important and interesting. 6. Make a ppt about the company analysis based on your paper, and give a 8-10 mins talk about it (either a video or just record of voice) 7. At least 4000 wordsarrow_forwardA. What does the following scenario suggest to a company CEO? Sales in units are increasing and average price is increasing. Net operating income is increasing. a. The current business environment (external environmental factors) is improving b. Margin of safety is declining c. The integration between marketing and production is poor d. Variable production expenses have declined B. What does the following scenario suggest to a company CEO? Sales in units are decreasing and average price is increasing. Net operating income is increasing. a. The higher average price is hurting the overall company b. Product quality has declined c. The higher average price is making up for the lower volume d. Variable production expenses have increasedarrow_forward
- Outline the main categories of CRM systems and provide a brief description of each.arrow_forward9. E-commerce is a system of buying and selling products that, through the Internet, provides new opportunities for business to grow and position itself. This system can be classified from two approaches: Select one: a.e-business and business model b.business model and commercial profile c.commercial profile and distribution channel d.distribution channel and business strategyarrow_forwardAnswer, the puzzlearrow_forward
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