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- Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…How is operational risk (human error) mitigated by the compliance departmentAs manager of The Fitness Center, Dana is constantly try-ing new initiatives to keep her clients fit. Recent studies show that using several different cardio regimens for shortperiods of time is more effective than an extended periodof time on one type of equipment. Dana has taken some ofthe existing cardio equipment and arranged them in a lineas follows: stationary bike, treadmill, stair stepper. Clients would select this part of the gym for cardio “circuit train-ing,” spending 15 minutes at each piece of equipment for a total cardio workout time of 45 minutes.a. If the reliability of the bike is 96%, the treadmill is 95%,and the stair stepper is 92%, what is the probability thata client can complete his or her workout uninterruptedby faulty equipment?b. Dana has added a second cardio “line” for circuittraining with the same type of equipment as the firstline. This equipment, however, is older with reliabilitiesof 80% each. If only one client were using the cardiocircuit training…
- Evaluate the process improved in developing a business plan that will potentially win you a grant of GH5000.00 to set-up a businesHazard Prevention Work places contain a wide range of hazards, some known, others less so. We have learned to control most of them, sometimes instinctively, sometimes intentionally. Given the ever-increasing complexity of work places, we can no longer rely on instinct alone. Risk must be managed just like any other business function. The negative impacts are so costly in human and financial terms that we must control them a)Describe the measures used in hazard prevention and control in work places (Stating examples of some of the hazards encountered in work places b) Using relevant examples and illustrations, explain the following types of consent and demonstrate how you would use them in first aid Involuntary consent Implied consent Expressed consentA healthcare provider manages 5,000 employees across 25 locations in the country. The organisation has a respectable turnaround for nearly two decades. Yet in order to increase that margins further, managers wanted to implement improvements across all the functions. Patient satisfaction being the single-most important aspect, the organisation engaged in a renewed campaign of TQM. The organisation chose to adopt a ‘plan-do-check-act’ cycle with the intention of reducing longer patient waiting times and complaints.The organisation decided to ensure all new employees understood this quality culture from the onset. At orientation, staff now receive a crash course in the company’s performance excellence framework – a management system that organises the firm’s processes into five key areas: quality, customer service, people and workplace, growth and financial performance. As employees rise through the ranks, the emphasis on improvement follows, so managers can operate within the company’s…
- Measurements and metrics pertaining to customer service are essential; nevertheless, what are the potential drawbacks associated with having an excessive number of these types of measures?when is the customer said to be satisfied ?what Recommendation strategies and technology to reduce operational risk and promote operational efficiencies by integrating the regulations that prevent fraud, waste, and abuse in healthcare?